Job summary
A new and exciting opportunity has arisen to provide operational service management to the Neuromodulation Service and Health and Well-being clinics within the Mental Health Care Division as well as providing support and oversight of Divisional physical health training compliance and delivery.
The role will require clinical & operational leadership for the Neuromodulation Service and Health and Well-being service, working collaboratively with colleagues Trust wide and across in-patient and urgent care services lines.
Short listing planned for 14th April 2023
Interviews planned for 21st April 2023
Main duties of the job
To provide professional, operational and clinical leadership to staff across services.To facilitate the development and monitoring of non-clinical and clinical standards through the process of clinical audit and service review.To carry out regular agreed audits that will identify areas of good practice or the need for action.To monitor and take action ensuring national and local performance targets are achieved.Assurance that data quality systems are in place and being monitored and improved.To actively seek the view of Service Users and Carers in the development and monitoring of services to ensure that a high standard is maintained.To ensure that there are effective care pathways across the Service Line for service users and carers.To be a point of contact for service users carers and their families if they have any concerns about their care, and to offer reassurance or negotiate a satisfactory solution.To utilise effective and well-established communication skills and to relay sensitive or contentious information to staff, service users or their carers.To use well-established verbal and non-verbal communication skills to interact with staff, service users or their families where there may be barriers to understanding.To provide verbal or written reports as requested by other departments or Service Leads on a variety of issues,
To participate in on-call Rota and the duties that this entails.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
Clinical/Managerial
To provide professional, operational and clinical leadership to staff across services.To facilitate the development and monitoring of non-clinical and clinical standards through the process of clinical audit and service review.To carry out regular agreed audits that will identify areas of good practice or the need for action.To monitor and take action ensuring national and local performance targets are achieved.Assurance that data quality systems are in place and being monitored and improved.To actively seek the view of Service Users and Carers in the development and monitoring of services to ensure that a high standard is maintained.To ensure that there are effective care pathways across the Service Line for service users and carers.To be a point of contact for service users carers and their families if they have any concerns about their care, and to offer reassurance or negotiate a satisfactory solution.To utilise effective and well-established communication skills and to relay sensitive or contentious information to staff, service users or their carers.To use well-established verbal and non-verbal communication skills to interact with staff, service users or their families where there may be barriers to understanding.To provide verbal or written reports as requested by other departments or Service Leads on a variety of issues, e.g., complaints, incidents or investigations, ensuring investigations are completed withinrequired timescales.
Professional
To be responsible for maintaining own professional qualification and professional development requirements.To develop effective working relationships with other professionals outside of the trust, in order to enhance the delivery of care to service users.To take responsibility for maintaining and development of own knowledge and skills within own area of work.To maintain a contemporary knowledge of professional practice issues and maintain up-to-date clinical practice by spending time directly involved in clinical practice.To participate as a supervisor and supervisee in the performance management/supervision framework.
To work towards and help others work towards goals and objectives, as agreed in Personal Development Plans.To attend management meetings as directed by the manager and ensure that all information is cascaded through own areas of responsibility.
To ensure that any relevant information or issues raised by staff is managed appropriately
Organisational
To adhere to the trusts rights-based approach, taking into account Service User choice.To hold a positive attitude towards change and the willingness to develop the role of the Operational Manager/Modern Matron/ Team Manager in response to changing services.To take reasonable care for the health and safety of yourself and any others that may be affected by own acts and omissions at work.
To co-ordinate appropriate assessments and action plans to address any issues affecting the safety of staff or service users.To ensure familiarity with the terms and conditions of own post.To take responsibility for the checking and authorising, expenses and health roster submissions and to review and report any discrepancies or anomalies.To ensure that all incidents or near misses are documented as per trust policy and that any follow up action is taken. To identify any trends in incidents and take appropriate action to minimise/remove risk of repeat.
To ensure risks identified are added to the trusts risk register.To support on the information analysis, interpretation, and dissemination of data to support the achievement of the Services Line objectives.To ensure services maximise the use of resources to meet unplanned clinical need eg temporarily redploying staff.
Job description
Job responsibilities
Clinical/Managerial
To provide professional, operational and clinical leadership to staff across services.To facilitate the development and monitoring of non-clinical and clinical standards through the process of clinical audit and service review.To carry out regular agreed audits that will identify areas of good practice or the need for action.To monitor and take action ensuring national and local performance targets are achieved.Assurance that data quality systems are in place and being monitored and improved.To actively seek the view of Service Users and Carers in the development and monitoring of services to ensure that a high standard is maintained.To ensure that there are effective care pathways across the Service Line for service users and carers.To be a point of contact for service users carers and their families if they have any concerns about their care, and to offer reassurance or negotiate a satisfactory solution.To utilise effective and well-established communication skills and to relay sensitive or contentious information to staff, service users or their carers.To use well-established verbal and non-verbal communication skills to interact with staff, service users or their families where there may be barriers to understanding.To provide verbal or written reports as requested by other departments or Service Leads on a variety of issues, e.g., complaints, incidents or investigations, ensuring investigations are completed withinrequired timescales.
Professional
To be responsible for maintaining own professional qualification and professional development requirements.To develop effective working relationships with other professionals outside of the trust, in order to enhance the delivery of care to service users.To take responsibility for maintaining and development of own knowledge and skills within own area of work.To maintain a contemporary knowledge of professional practice issues and maintain up-to-date clinical practice by spending time directly involved in clinical practice.To participate as a supervisor and supervisee in the performance management/supervision framework.
To work towards and help others work towards goals and objectives, as agreed in Personal Development Plans.To attend management meetings as directed by the manager and ensure that all information is cascaded through own areas of responsibility.
To ensure that any relevant information or issues raised by staff is managed appropriately
Organisational
To adhere to the trusts rights-based approach, taking into account Service User choice.To hold a positive attitude towards change and the willingness to develop the role of the Operational Manager/Modern Matron/ Team Manager in response to changing services.To take reasonable care for the health and safety of yourself and any others that may be affected by own acts and omissions at work.
To co-ordinate appropriate assessments and action plans to address any issues affecting the safety of staff or service users.To ensure familiarity with the terms and conditions of own post.To take responsibility for the checking and authorising, expenses and health roster submissions and to review and report any discrepancies or anomalies.To ensure that all incidents or near misses are documented as per trust policy and that any follow up action is taken. To identify any trends in incidents and take appropriate action to minimise/remove risk of repeat.
To ensure risks identified are added to the trusts risk register.To support on the information analysis, interpretation, and dissemination of data to support the achievement of the Services Line objectives.To ensure services maximise the use of resources to meet unplanned clinical need eg temporarily redploying staff.
Person Specification
Qualifications
Essential
- NMC Registered Nurse/Registered AHP
- Educated to Masters level or working to a Masters level of knowledge -
Desirable
- Relevant post-graduate professional qualification, PSI certificate/diploma or management qualification
- Leadership development
Knowledge/Experience
Essential
- Comprehensive clinical practice and care management experience relevant to the role at Band 7 or above (or equivalent grade)
- Evidence of experience of working with a range of people with mental health problems in a variety of health care settings
- Experience of Risk Assessment and Health & Safety Management
- Experience of working with carers, families and service users in community settings.
- Experience of providing Clinical Supervision
- Experience of budgetary management
- Demonstrate knowledge in the concepts of mentorship, preceptorship and supervision and ability to provide education and supervision to qualified and unqualified staff.
- Experience of identifying training needs which are used to inform training programmes.
- Knowledge of developments in community care and of mental health legislation
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Able to communicate effectively both verbally and non-verbally
- Possess excellent listening and negotiation skills
- Clinical and management leadership skills
- High standard of verbal and written communication skills
- Ability to work on own and to work to clinical and managerial deadlines and to meet objectives
- Able to work effectively with relevant professional networks in Mental Health/Child Protection
- Problem solving/decision-making skills
- Performance management/appraisal skills
- Ability to lead in Clinical Audit/effectiveness/standard setting/service evaluation
- Ability to influence
- Professional attitude
- Flexibility
- Ability to contribute to develop professional excellence within the service line
Desirable
- Access to transport
- Ongoing post registration development
- Able to demonstrate flexbility in working hours - participation in on call rotas
Person Specification
Qualifications
Essential
- NMC Registered Nurse/Registered AHP
- Educated to Masters level or working to a Masters level of knowledge -
Desirable
- Relevant post-graduate professional qualification, PSI certificate/diploma or management qualification
- Leadership development
Knowledge/Experience
Essential
- Comprehensive clinical practice and care management experience relevant to the role at Band 7 or above (or equivalent grade)
- Evidence of experience of working with a range of people with mental health problems in a variety of health care settings
- Experience of Risk Assessment and Health & Safety Management
- Experience of working with carers, families and service users in community settings.
- Experience of providing Clinical Supervision
- Experience of budgetary management
- Demonstrate knowledge in the concepts of mentorship, preceptorship and supervision and ability to provide education and supervision to qualified and unqualified staff.
- Experience of identifying training needs which are used to inform training programmes.
- Knowledge of developments in community care and of mental health legislation
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Able to communicate effectively both verbally and non-verbally
- Possess excellent listening and negotiation skills
- Clinical and management leadership skills
- High standard of verbal and written communication skills
- Ability to work on own and to work to clinical and managerial deadlines and to meet objectives
- Able to work effectively with relevant professional networks in Mental Health/Child Protection
- Problem solving/decision-making skills
- Performance management/appraisal skills
- Ability to lead in Clinical Audit/effectiveness/standard setting/service evaluation
- Ability to influence
- Professional attitude
- Flexibility
- Ability to contribute to develop professional excellence within the service line
Desirable
- Access to transport
- Ongoing post registration development
- Able to demonstrate flexbility in working hours - participation in on call rotas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
