Senior Operational Manager

Job description

Job responsibilities

1. To drive forward a culture of change, innovation and modernisation in partnership with all stakeholders.
2. Effective management and deployment of operational services across the Hub. The post holder will ensure that a consistent approach to the delivery of high quality effective services is taken which is underpinned by standardised processes and protocols.
3. Provide and ensure excellent leadership and communication structures are in place across all support services.
4. Developed protocols, local policies and procedures, liaison networks and managerial structures for the support services teams across the Hub.
5. Increased opportunities for service redesign to reduce costs and increase efficiencies across the Hub.
6. Ensuring all operational services is managed effectively and within allocated budgets.
7. Assurance that data quality systems are in place and being monitored and improved.
8. Assurance that performance monitoring is an integral part of the organisation.
9. Identification of new business opportunities and service redesign and lead on the production of business cases to demonstrate clinical and cost effectiveness.
10. To ensure systems and processes are in place to provide line management to support operational services across the Hub and ensure effective recruitment, training and development of this staff group.
11. To provide direct operational management of key identified staff members and other groups of staff.
12. To implement and monitor service redesign and transformation across the service at pace ensuring no unintended adverse consequence arise and transformational activity achieves successful outcomes.
13. To develop systems at a team level that promotes clear communication between staff and management.
14. To identify resources that are required to provide the services on a day to day basis and to develop plans for strategic development in the service and financial framework and over the longer term.
15. To contribute to service and corporate budgeting processes with delegated authority to manage financial and human resources to ensure the maximum benefit to service users and service delivery.
16. Lead the team in the delivery of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies considering best practice and current options and ultimately making decisions in the best interest of the project.
17. To lead or contribute to workforce development for operational services ensuring that the workforce will meet the future direction of the Hub.
18. Where required, to manage all HR processes for staff within direct reports as required for day to day management e.g. Annual leave, monitoring attendance, study leave, cover arrangements.
19. Where appropriate, to support the Consultant Clinical Psychologist to ensure the effective management of HR processes to ensure people management needs are met
20. To be responsible for the compliance of PACE to staff and their future developmental needs, ensuring all staff are in receipt of managerial supervision.
21. If appropriate/required to lead on the recruitment of staff to ensure there are appropriate staffing levels across the service developing job descriptions and job plans. To undertake all the processes associated with recruitment.
22. To be responsible for ensuring there is a cost effective operational services structure delivering the strategic direction to meet the trusts strategic objectives.
23. To contribute to the compliance of data quality ensuring that systems are in place to monitor and improve data quality. This will include influencing the trusts development of the Data Warehouse reporting through relevant portal reports.
24. To lead on information analysis, interpretation and dissemination process to support the achievement of operational services Hub corporate strategies/objectives and main service functions such as commissioning, planning, finance, performance operations and other key information users.
25. To be a signatory for the hub.
26. Authorise orders of equipment, monthly expenses, travel claims etc. in line with Trust Policy.
27. Review, analyse and assess budget pressures, discrepancies, trends and produce reports when required.
28. Ensure communication pathways between staff, senior managers and other relevant stakeholders in the Trust are effective and efficient.
29. To represent the at internal and external meetings as appropriate to role and needs of the Hub.
30. Have a high level of communication skills to present to a variety of audience concerning developments, changes etc. and be able to use a range of media skills.
31. To contribute to Clinical Governance including appropriate representation and the development of systems.
32. To carry out reviews of incidents or complaints received by the Hub or Trust as required. To ensure that the review is completed within stated timescales and those recommendations are recorded in a clear, objective and unambiguous way, ensuring appropriate action.
33. Demonstrate effective change management, innovation and solution focussed approaches to service improvement.
34. To ensure that clinical quality data is a focus within services across the portfolio for services the post holder supports.
35. To lead on individual time limited projects in support of service business change and developments working with the others as required.
36. To observe and maintain agreed policies and procedures as defined by the trust.
37. Be responsible with others for the development and review of policies and operational protocols pertinent to the project and their role.
38. Contribute to overall success of the trust through strong strategic leadership.
39. To deputise for managers ensuring Hub support arrangements as required.

Person Specification

Qualifications

Essential

• Educated to masters degree level or equivalent experience.
• Evidence of on-going professional development.

Desirable

• PRINCE 2 qualification.
• Leadership or management qualification.

Knowledge and Experience

Essential

• Senior management experience in a large complex organisation
• Experience of leadership and management of complex change management programmes.
• Experience of successfully defining, managing and leading change initiatives to support organisational changes.
• Good understanding of workforce development.
• Experience and ability to work under pressure and meet competing deadlines.
• Knowledge of developments in mental health policy and legislation.
• Experience of successfully engaging multi-disciplinary teams.
• Expertise in managing people, managing conflict and balancing demand for resources with availability and prioritisation of same.

Desirable

• Experience in a care giving setting.
• Evidence of presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Vortex Court

Stephenson Way

Liverpool

L13 1HD

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)