Job summary
The Emergency Department is looking to recruit a highly motivated and enthusiastic individual to join our team of reception and administration staff on a full-time basis.
You will provide comprehensive administration support for the Emergency Department which supplies Emergency care 24 hours per days 365 days per year and the successful candidate will be expected work a mixture of days, nights and twilight's on a rota basis.
You must have good all round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate.
You will have attention to detail and the ability to prioritize incoming work so as to help with department targets. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels
Main duties of the job
Accurately record on HIVE all related data for new and follow up attendances, updating all patients details where necessary.
Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agencies to obtain patient information as and when required. Ensuring confidentiality is maintained at all times.
Enter appointments on Adastra for any patient suitable to see a GP, ENPCo-ordinate the arrangement of follow-up appointments for A&E Review Clinic, scan any other appointments to appropriate departments.
Accurately record information for patients attending the department that have disclosed their NFA status and refer to the local authority if required. Accurately record information for patients attending the department who are from overseas.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your applicationHere at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOUfor our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
Essential
- Education to GCSE standard or equivalent
- Evidence of training/qualification in the use of IT systems
- NVQ 3 or Equivalent knowledge
Desirable
- ECDL
- Customer service / care qualification
Skills
Essential
- IT Skills
- Excellent telephone Skills
- Good command of oral and written English
Desirable
Experience
Essential
- Substantial experience using NHS/similar healthcare setting computer systems to track & trace patients
- Experience of using patient administration systems
Desirable
- Experience of using data base software
Person Specification
Qualifications
Essential
- Education to GCSE standard or equivalent
- Evidence of training/qualification in the use of IT systems
- NVQ 3 or Equivalent knowledge
Desirable
- ECDL
- Customer service / care qualification
Skills
Essential
- IT Skills
- Excellent telephone Skills
- Good command of oral and written English
Desirable
Experience
Essential
- Substantial experience using NHS/similar healthcare setting computer systems to track & trace patients
- Experience of using patient administration systems
Desirable
- Experience of using data base software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
