Receptionist
The closing date is 27 April 2026
Job summary
Professionals working in front of house functions at MREH will often be the first people our patients meet so clear communication skills, attentiveness and a calming presence are all essential attributes in these roles.
Professionals working in this discipline may be confronted with many different situations so must have the ability to handle surprises and manage potentially difficult situations. Front of house staff will have the patience to listen carefully to patients, who may be apprehensive or frustrated about their appointment or condition, to work out how they can help them.
Front of house professionals will work closely with a multi-disciplinary team that could include doctors,nursesand allied health professionals. This includes communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison , facilitating the attendance of patients, updating the Hive system , answering and responding to phone calls in a professional and timely manner.
Main duties of the job
Main duties of the job
Main Duties include:
- DNA predictor calls
- Greeting patients attending their outpatient appointment
- Checking patients in on the Hive system
- Booking less than 6 week follow up appointments for all patients attending clinic
- Answering phone calls and email queries
- Complete end of day cashing up process
- Arrange return patient transport
About us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.
Details
Date posted
13 April 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Per Annum, Pro Rata
Contract
Permanent
Working pattern
Full-time
Reference number
349-EAD-7822892-RL4
Job locations
Manchester Royal Eye Hospital
Oxford Road
Manchester
M13 9WL
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
Manchester Royal Eye Hospital
Oxford Road
Manchester
M13 9WL
Employer's website
Employer contact details
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Supporting documents
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