Receptionist / Administrative Assistant

Job summary

The Admin Assistant will play a vital role in supporting the smooth operation of a busy outpatient service. Responsibilities will include greeting and assisting patients, managing appointment schedules, handling telephone inquiries, and ensuring accurate patient records are maintained. The role requires strong organizational and communication skills, as well as the ability to multitask in a fast-paced environment. The successful candidate will be expected to provide excellent customer service, ensure a positive patient experience, and work closely with clinical and administrative teams to ensure efficient service delivery.

Main duties of the job

The Admin Assistant will be responsible for accurately recording patient details and activities, including appointments, discharges and additions to the waiting list, using the Trust systems in line with the Trust Patient Access Policy and data quality standards. The post holder will provide a telephone service, managing incoming calls, relaying queries and messages, and liaising with other departments and external organizations when necessary. Using the HIVE Electronic Patient Record, the post holder will assist patients with the MyMFT app, supporting appointment scheduling via MyMFT, and monitoring electronic messages from MyMFT patients to the clinical teams.

In addition, the Admin Assistant will handle requests for other services, such as patient transport, interpretation services, porters, and diagnostic tests, ensuring compliance with Trust deadlines. The post holder will participate in clinic preparations and will contribute to general administrative and secretarial duties. The role also involves maintaining work queues, managing appointment cancellations and rebookings, and escalating issues or complaints to the manager or team leader as needed. Other responsibilities include maintaining patient information literature, managing mail, retrieving and storing files, and ensuring stock levels are adequate while adhering to Accessible Information standards.

About us

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.