Job summary
The Service Manager provides support to the Clinical Service triumvirate and, is responsible for the operational management of a discrete patient service within the Clinical Service. The Service Manager supports the delivery of all operational performance targets, including access targets,delivery of financial balance, trading gap plans, and the quality of services to patients and improving services towards best practice standards within available income.The post holder will provide support to the strategic direction agreed through the Clinical Service triumvirate, in conjunction with the Clinical Leads and Matrons. The post holder will work closelywith the General Manager, Clinical Director and Lead Nurse and Clinical Group Directors/Other Clinical Service leadership teams to achieve the MFT/Clinical Group objectives and will be expected to make a positive contribution to the delivery of health services across the local healthcommunity and relevant networks.The post holder will also be responsible for leading and delivering success across a number of key programmes within the Clinical Service. The programmes will be vital in ensuring the Clinical Service can deliver its primary objectives and targets over the coming years and will encompassa wide range of topics, including productivity and efficiency, quality, workforce and clinical effectiveness.On call requirements will be confirmed within Clinical Groups to align with the agreed Operating Model.
Main duties of the job
Support the General Manager in ensuring that Trust and National Key Performance Indicators are met by taking responsibility for developing and maintaining robust management processes within the service area.Support the General Manager in ensuring that long term objectives of the Clinical Service are turned into effective, affordable and achievable action plans for the development of the service.Provide a cost-effective, high-quality service via the relevant managers and be support the Clinical Director in being accountable for the services delivered by jobholders who give direct care.4. Support the Clinical Director in ensuring services are delivered within budget and to agreed specifications and act as a resource and support to managers undertaking delegated roles.Develop and deliver an annual service plan involving a broad range of complex activities,some of which will be ongoing, agreed by the Clinical Director.Utilise and promote the use of all relevant information in making operational decisions, and in the formulation and implementation of service plans.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- Graduate or clinical qualification relating to speciality.
- Managerial qualification equivalent to post graduate diploma
- Masters Degree or equivalent experience.
Desirable
- Experience or qualification relating to specialty
Knowledge
Essential
- Knowledge of specific area acquired through a degree or equivalent experience or training.
- Highly specialist knowledge of managing within a NHS/healthcare setting.
- Highly detailed knowledge and experience of managing capacity, demand and activity
- Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
- Knowledge and experience of project/programme management.
Training and Experience
Essential
- Experience of and demonstrable achievement in managing healthcare services.
- Management of resources with a good track record with change management, efficiency savings and financial recovery plans.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Experience of project management and imaginative planning.
- Experience of managing a diverse team.
- Measurable track record in involving and motivating staff to improve performance
- Experience of successfully managing the implementation of change.
- Evidence of professional leadership, leading to innovation in practice
- Experience of identifying education and training needs of staff utilising.
- Evidence of continuous professional development.
- Experience in clinical audit/benchmarking
- Experienced in complaints management.
Desirable
- Experience in workforce planning.
- Experience in setting establishments and using workforce toolkits including dependency tools.
- Experience in R&D.
- Experience of modernising services without additional resources.
Skills and Abilities
Essential
- Ability to present highly complex and emotive information clearly and openly with staff.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to analyse and interpret performance and financial information.
- Excellent numerical and presentational skills.
- Negotiating and influencing skills.
- Ability to make calm rational decisions in the face of adversity.
Desirable
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Strong analytical skills and ability to consider the wider picture.
Attributes
Essential
- Open minded, treats colleagues with dignity and respect.
- Capacity to work with clinicians and staff at all levels.
- Exemplary personal standards of conduct and behaviour.
- Inspires others and leads by example
Others
Essential
- Mobility to travel across sites.
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas.
Person Specification
Qualifications
Essential
- Graduate or clinical qualification relating to speciality.
- Managerial qualification equivalent to post graduate diploma
- Masters Degree or equivalent experience.
Desirable
- Experience or qualification relating to specialty
Knowledge
Essential
- Knowledge of specific area acquired through a degree or equivalent experience or training.
- Highly specialist knowledge of managing within a NHS/healthcare setting.
- Highly detailed knowledge and experience of managing capacity, demand and activity
- Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
- Knowledge and experience of project/programme management.
Training and Experience
Essential
- Experience of and demonstrable achievement in managing healthcare services.
- Management of resources with a good track record with change management, efficiency savings and financial recovery plans.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Experience of project management and imaginative planning.
- Experience of managing a diverse team.
- Measurable track record in involving and motivating staff to improve performance
- Experience of successfully managing the implementation of change.
- Evidence of professional leadership, leading to innovation in practice
- Experience of identifying education and training needs of staff utilising.
- Evidence of continuous professional development.
- Experience in clinical audit/benchmarking
- Experienced in complaints management.
Desirable
- Experience in workforce planning.
- Experience in setting establishments and using workforce toolkits including dependency tools.
- Experience in R&D.
- Experience of modernising services without additional resources.
Skills and Abilities
Essential
- Ability to present highly complex and emotive information clearly and openly with staff.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to analyse and interpret performance and financial information.
- Excellent numerical and presentational skills.
- Negotiating and influencing skills.
- Ability to make calm rational decisions in the face of adversity.
Desirable
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Strong analytical skills and ability to consider the wider picture.
Attributes
Essential
- Open minded, treats colleagues with dignity and respect.
- Capacity to work with clinicians and staff at all levels.
- Exemplary personal standards of conduct and behaviour.
- Inspires others and leads by example
Others
Essential
- Mobility to travel across sites.
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
