Job summary
An exciting opportunity for an administer to work for the Single Point of Access (SPoA) Team within South Manchester Child and Adolescent Mental Health Service (CAMHS).
The South Manchester CAMHS, Single Point of Access Team (SPoA) is a triage and assessment service for children, young people and families who are seeking support with their mental health. It aims to simplify the referral process and access to mental health support for children, young people, families and their professional network. This service is for children, young people and families who are registered with a South Manchester GP or who are experiencing an urgent mental health need while in the South Manchester area.
We are looking for an experienced and well organised administrator, with strong IT skills, who is able to work both in a team and independently. Should also be able to prioritise own workload whilst working a challenging and demanding environment.
This role is full time Monday - Friday, 37.5 hours and is based at the Carol Kendrick Centre, Wythenshawe.
Main duties of the job
To provide a comprehensive, high quality and efficient administrative support service to the SPOA clinical team and patients as per duties detailed.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- GCSE Grade C or above in Maths and English or equivalent experience.
Desirable
- ECDL or equivalent.
- A qualification in Business Studies at NVQ, HND or equivalent.
Experience
Essential
- Significant admin/secretarial experience
- Experience of working in a busy administrative environment
- Ability to work on own initiative
- Ability to prioritise workload
Desirable
- NHS / health related administration experience
- Experience of using PARIS/patient electronic record
- Experience of maintaining waiting lists
Knowledge, Skills and Ability
Essential
- PC skills and a working knowledge of Microsoft Office Software including Word, Excel, Outlook and Internet
- Understanding of the importance of maintaining patient confidentiality at all times
Desirable
- An appreciation of the NHS, its infrastructure and partner healthcare organisations.
- Knowledge of Child and Adolescent Mental Health Service.
Communication Skills
Essential
- Good verbal and written communication skills.
- Ability to communicate with staff, children / young people and their families in a polite and diplomatic manner.
Other
Essential
- Ability to travel across the MFT footprint
Person Specification
Qualifications
Essential
- GCSE Grade C or above in Maths and English or equivalent experience.
Desirable
- ECDL or equivalent.
- A qualification in Business Studies at NVQ, HND or equivalent.
Experience
Essential
- Significant admin/secretarial experience
- Experience of working in a busy administrative environment
- Ability to work on own initiative
- Ability to prioritise workload
Desirable
- NHS / health related administration experience
- Experience of using PARIS/patient electronic record
- Experience of maintaining waiting lists
Knowledge, Skills and Ability
Essential
- PC skills and a working knowledge of Microsoft Office Software including Word, Excel, Outlook and Internet
- Understanding of the importance of maintaining patient confidentiality at all times
Desirable
- An appreciation of the NHS, its infrastructure and partner healthcare organisations.
- Knowledge of Child and Adolescent Mental Health Service.
Communication Skills
Essential
- Good verbal and written communication skills.
- Ability to communicate with staff, children / young people and their families in a polite and diplomatic manner.
Other
Essential
- Ability to travel across the MFT footprint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
