Job summary
An exciting opportunity has arisen within the Critical Care Units to join our team in the position of full-time Unit Support Assistant. The post holder will provide a comprehensive administration service and assist the clinical teams in ensuring our patients and their relatives experience a co-ordinated and streamlined patient journey.
Manchester University NHS Foundation Trust (MFT) is the leading Trust for teaching, research and specialist services in the North West of England. We provide an extensive range of district general hospital services to the local population of central Manchester and tertiary and specialist services to patients from across the North West and beyond.
Main duties of the job
This is a very busy role and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and the desire and enthusiasm to assist us in providing a first class service.
The working pattern for this post will be 7.30am-9.00pm, three days per week, Monday to Sunday.
As a valued employee of the Trust, you will be provided with a comprehensive induction, participate in discussing your development needs through your annual appraisal and will agree a personal development plan. You will also be given the opportunity to attend training courses to expand your existing skills.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- GCSE English and Maths, or equivalent
Desirable
- NVQ2 Administration
- NVQ2 Customer Services
- ECDL
Experience
Essential
- Reception experience
- Working with the public
- Working in a busy environment
Desirable
- Previous Healthcare Sector experience
- Administration experience
Skills
Essential
- IT/Computer literate
- Effective communication skills
Desirable
- Previous HIVE experience
- Case note tracking
- Importance of medical records
Knowledge
Essential
- Data protection and confidentiality
- Risk management and health and safety
Personal Qualities
Essential
- Ability to work under pressure
- Ability to work without direct supervision
- Organised, punctual, reliable and self-motivated
- Good telephone manner
- Team player
- Polite, positive and cheerful attitude
Person Specification
Qualifications
Essential
- GCSE English and Maths, or equivalent
Desirable
- NVQ2 Administration
- NVQ2 Customer Services
- ECDL
Experience
Essential
- Reception experience
- Working with the public
- Working in a busy environment
Desirable
- Previous Healthcare Sector experience
- Administration experience
Skills
Essential
- IT/Computer literate
- Effective communication skills
Desirable
- Previous HIVE experience
- Case note tracking
- Importance of medical records
Knowledge
Essential
- Data protection and confidentiality
- Risk management and health and safety
Personal Qualities
Essential
- Ability to work under pressure
- Ability to work without direct supervision
- Organised, punctual, reliable and self-motivated
- Good telephone manner
- Team player
- Polite, positive and cheerful attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
