Job summary
We have an exciting opportunity for a Pathway Navigator within the Renal Transplant Department.
The ideal candidate will have excellent communication and organisation skills, fast typing skills and knowledge of medical terminology to ensure provision of a high quality and efficient administrative/secretarial service to Consultants and their team.
You must have good attention to detail together with the ability to prioritise your own workload to meet deadlines. Duties will include dealing with telephone enquiries, letters, email, diaries, organising meetings, chasing deadlines, collation of information/results for reports and typing of clinics alongside theatre scheduling.
You should have previous secretarial experience as well as being flexible and able to work as part of a team. In return we will provide a comprehensive induction with a view to developing knowledge and skills where appropriate.
Main duties of the job
To ensure provision of a comprehensive, high quality and efficientadministrative and secretarial service to Consultants and theirteam.
To work as part of a team ensuring that adequate arrangements forcover are in place for own planned absence and there is fullparticipation in cover for colleagues during planned absence,sickness or workload pressures. To work alone and manage ownworkload.
Prioritise and allocate work resulting from opening and actioning ofmail.
To act as point of contact in dealing with complex telephone callsand enquiries promptly and efficiently, referring on as necessary.
To develop and maintain a robust system for dealing with patientresults ensuring these are dealt with appropriately and in a timelymanner
About us
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity MattersMFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you!
Person Specification
Education/Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Excellent working knowledge of Microsoft Packages
Desirable
- NVQ 4 in Business Administration or equivalent
Experience
Essential
- Substantial previous medical secretarial experience
- Experience of diary management
Desirable
- Previous experience of training other secretarial staff
- Previous experience of managing/ supervising staff
- Understanding of medical terminology
SkillsAbilities/knowledge
Essential
- Proficient keyboard skills
- Excellent communication skills both written and verbal
- Willingness and demonstrable ability to work as part of a team.
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrable awareness of the needs of the multidisciplinary team.
Other Requirements
Essential
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
- Able to be flexible to meet the needs of the role
Person Specification
Education/Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Excellent working knowledge of Microsoft Packages
Desirable
- NVQ 4 in Business Administration or equivalent
Experience
Essential
- Substantial previous medical secretarial experience
- Experience of diary management
Desirable
- Previous experience of training other secretarial staff
- Previous experience of managing/ supervising staff
- Understanding of medical terminology
SkillsAbilities/knowledge
Essential
- Proficient keyboard skills
- Excellent communication skills both written and verbal
- Willingness and demonstrable ability to work as part of a team.
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrable awareness of the needs of the multidisciplinary team.
Other Requirements
Essential
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
- Able to be flexible to meet the needs of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
