Job summary
We are looking for a self-motivated, highly organised individual to join our Endoscopy Booking team supporting the endoscopy service in day to day office functions including, scheduler management, telephone handling,
You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. Previous clerical experience, preferably in a healthcare setting, would be desirable. This post is varied and we therefore seek a self motivated person with good communication, organisational and interpersonal skills.
Please note we cross cover across Trafford General Hospital, Wythenshawe and North Manchester.
Main duties of the job
Ensuring patients are on the correct 6-week diagnostic pathway, validating this and amending as necessary, and to deal with patients who wish to change or cancel their appointments.
Booking patients into clinic lists in accordance with 6-week diagnostic time-frames and in line with patient access policy.
Liaising with consultants with regards to case-mix, additions to lists and list changes.
Liaising with other disciplines, staff and departments ensuring relevant information is communicated in a timely manner and to act in a professional and polite manner at all times;
Audiotyping of patient letters
Dealing with internal and external mail;
Ensuring that there is adequate provision of stationery (e.g. patient information leaflets);
Adapting positively to change when new booking methods or working practice guidelinesare introduced;
Working additional hours as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness-prior notice would be given;
About us
MFT is England's largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- educated to GCSE level or equivalent , Equivalent experience also considered
Experience
Essential
- Previous waiting list management experience
- Experience working in an acute hospital setting
- Experience of dealing with members of the public
- Working as part of a team
Desirable
- Appreciate the needs of patients, carers and healthcare staff
- Experience of working directly with consultant staff
Skills
Essential
- Competent in the use of Microsoft Office
- Competent use of the IPM Patient Administration System or similar
- Excellent communication skills (written, verbal & telephone)
- Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
Desirable
- Able to react to unpredictable issues; reprioritising own workload
knowledge
Essential
- ofamiliarity with waiting list administrative procedures and policy issues
Desirable
- oknowledge of Caldicott guidelines and Data Protection
personal attributes
Essential
- oadaptable and flexible approach to working (e.g. providing cover for other
- oconfident dealing s) with a range of people both internal and external to the organisation
- oresilient working under pressure
Knowledge
Essential
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of IPM PAS (or equivalent)
Desirable
- Understanding of medical terminology
- Knowledge of Caldicott guidelines and Data Protection
Personal attributes
Essential
- Resilient working under pressure
- Use of initiative to solve problems
- Adaptable and flexible approach to working (e.g. providing cover for other
- Confident dealing s) with a range of people both internal and external to the organisation
- Enthusiastic, confident with a positive attitude
- Self-starter and highly motivated - able to work to tight deadlines
- Tactful and diplomatic
- Commitment to self development
Desirable
- Evidence of ongoing personal development
Person Specification
Qualifications
Essential
- educated to GCSE level or equivalent , Equivalent experience also considered
Experience
Essential
- Previous waiting list management experience
- Experience working in an acute hospital setting
- Experience of dealing with members of the public
- Working as part of a team
Desirable
- Appreciate the needs of patients, carers and healthcare staff
- Experience of working directly with consultant staff
Skills
Essential
- Competent in the use of Microsoft Office
- Competent use of the IPM Patient Administration System or similar
- Excellent communication skills (written, verbal & telephone)
- Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
Desirable
- Able to react to unpredictable issues; reprioritising own workload
knowledge
Essential
- ofamiliarity with waiting list administrative procedures and policy issues
Desirable
- oknowledge of Caldicott guidelines and Data Protection
personal attributes
Essential
- oadaptable and flexible approach to working (e.g. providing cover for other
- oconfident dealing s) with a range of people both internal and external to the organisation
- oresilient working under pressure
Knowledge
Essential
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of IPM PAS (or equivalent)
Desirable
- Understanding of medical terminology
- Knowledge of Caldicott guidelines and Data Protection
Personal attributes
Essential
- Resilient working under pressure
- Use of initiative to solve problems
- Adaptable and flexible approach to working (e.g. providing cover for other
- Confident dealing s) with a range of people both internal and external to the organisation
- Enthusiastic, confident with a positive attitude
- Self-starter and highly motivated - able to work to tight deadlines
- Tactful and diplomatic
- Commitment to self development
Desirable
- Evidence of ongoing personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
