Job summary
Responsible for the delivery of an efficient, responsive, effective and customer focused support service for the PACS system and its associated peripherals. The Senior IT PACS Technician will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.
Senior IT technicians must work closely with the PACS Managers and other IT Managers to ensure a high performing, structured and co-ordinated approach to the provision and delivery of PACS support.
Provide on-going expertise to IT Support and PACS Team for designated applications.
Co-ordinate and provide user support and training during Projects, particularly during implementation phases.
Undertake designated Requests for Change
Main duties of the job
Be responsible for the day-to-day technical management of the Imaging - PACS Specialists, Imaging.
PACS, System Technicians and Imaging - PACS Administrators working in conjunction with the other
Imaging - PACS Leads and Imaging Application Manager across the MFT sites.
Responsible for the delivery of an efficient, responsive, effective and customer focused support service for the Imaging/PACS system and its associated peripherals. The Imaging - PACS Specialist will have the responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.
About us
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- Degree or equivalent or relevant experience
Desirable
- QualificationsDegree or equivalent or relevant experienceDegree or equivalent qualification in an IT related subjectApplication Form / Interview
Experience / Knowledge
Essential
- Demonstrable technical background in IT working in an Infrastructure support role
- Substantial experience in providing first, second and third line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
Desirable
- Previous experience in a supervisory role
Attributes
Essential
- Excellent communication and interpersonal skills with a customer focus
- Good organisational and time management skills with ability to prioritise workload to reflect competing demands of a multi-disciplinary environment
- Ability to analyse situations / information to identify and resolve a range of problems
Other requirements
Essential
- Ability to undertake shift working including out-of- hours, weekend and Public Holidays
Person Specification
Qualifications
Essential
- Degree or equivalent or relevant experience
Desirable
- QualificationsDegree or equivalent or relevant experienceDegree or equivalent qualification in an IT related subjectApplication Form / Interview
Experience / Knowledge
Essential
- Demonstrable technical background in IT working in an Infrastructure support role
- Substantial experience in providing first, second and third line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
Desirable
- Previous experience in a supervisory role
Attributes
Essential
- Excellent communication and interpersonal skills with a customer focus
- Good organisational and time management skills with ability to prioritise workload to reflect competing demands of a multi-disciplinary environment
- Ability to analyse situations / information to identify and resolve a range of problems
Other requirements
Essential
- Ability to undertake shift working including out-of- hours, weekend and Public Holidays
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
