Medical Secretary - Burns Trauma and Rehab Service

Job summary

This is an exciting opportunity for an enthusiastic and conscientious Secretary to provide secretarial services to the Manchester Burns Trauma and Rehabilitation Service at Wythenshawe Hospital.

You will need excellent IT and communication skills and experience of working in a busy office environment within the NHS.

The work is varied and fast paced so the ability to work on your own initiative is important, alongside proven secretarial/administration skills and a sound working knowledge of IT systems, particularly HIVE, within the NHS.

It is vital that you have good interpersonal skills as you will play an essential role, helping to maintain good working practice and providing support to our multi-disciplinary Team.

The post will be based at Wythenshawe Hospital and is 37.5hrs per week; dependent on the needs of the service this may include weekend and/or evening hours.

Main duties of the job

Sorting and distribution of incoming mail - electronic and paper

Ensuring urgent matters are addressed in a timely fashion reporting any problems or issues to senior staff and seeking clarification where necessary

Tidying and checking of letters and other material arising from visits and clinics

Booking of clinic appointments on HIVE and relaying appointment details to patients in a timely and professional manner

Updating team on urgent referrals and making of appointments for the Outreach Team to visit the patient in their homes

Arranging meetings and diary management for the Outreach Team and other relevant clinicians where necessary

Composition of routine and standard letters

Routine clerical duties

Liaising with MDT to assure appropriate outcomes

Demonstrating procedures to new staff and to work with colleagues and managers to ensure adequate cover in the office to ensure safe practice

Dealing with telephone enquiries in a caring, professional manner, promptly and communicating accordingly thereafter

Monitoring and maintaining registers and IBID database

Transcription and typing of other relevant documents

Undertaking other tasks relevant to the role as requested and when required by the Trauma and Rehab team

Assisting with the induction and training of new staff to the department complying with the Data Protection Act and Caldicott guidelines in relation to confidential data

Actively participating in department audits by data gathering or sorting as and when required.

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.