Job summary
MFT Employee Health and Wellbeing (EHW) Service provides specialist advice and support regarding employee health issues to MFT employees and managers as well as to a variety of external clients.
The EHW Service is a multidisciplinary team who are based across various locations comprising of OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team our main priority is to create a dynamic approach to maximise employee health, wellbeing and productivity
To support the EHW Service we are currently looking to recruit 2 Admin support members to join our team on a 12 month contract , you will be fully integrated within the service, working with EHW colleagues at a variety of locations across the MFT sites including, Wythenshawe, Oxford Road, North Manchester, Withington and Trafford.
Main duties of the job
ReceptionAnswering incoming calls to the department, responding to general enquires relaying messages to appropriate team members.Providing an appropriate reception service; greeting clients attending the department and ensuring their customer service needs are always met.Booking the arrival of clients into the EHW System along with scheduling follow up appointment.
General AdministrationAssisting with the management of the EHW generic email inbox in a timely manner and within agreed service level agreement categorising to the appropriate team.Dealing promptly with a wide range of enquiries from internal and external customers both orally, in writing and communicating appropriately and flagging up to the line manager unresolved issues/problems as they arise.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!
Person Specification
Education
Essential
- Good standard of general education Min 5 GCSE's or equivalent experience (5)
- GCSE or equivalent in English and Maths or equivalent experience (5)
Desirable
- Educated to high GCSE Level (5)
- ECDL qualification
Experience
Essential
- A minimum of 12 months experience of working in administrative environment
- Computer literate; experience of Microsoft packages and databases
- Experience of working in a customer service environment
- Experience of clerical/reception duties
Desirable
- Experience of working within a multidisciplinary team
Knowledge
Essential
- IT Good analytical skills to support the production of management reports
- Knowledge of a range of clerical procedures
Desirable
- Understanding of IT generally
- Understanding of data protection and medical confidentiality
Personal Atributes
Essential
- Effective communication skills both verbal and written
- Able to deal confidently with customers
- Ability to multi-task and work under pressure
Person Specification
Education
Essential
- Good standard of general education Min 5 GCSE's or equivalent experience (5)
- GCSE or equivalent in English and Maths or equivalent experience (5)
Desirable
- Educated to high GCSE Level (5)
- ECDL qualification
Experience
Essential
- A minimum of 12 months experience of working in administrative environment
- Computer literate; experience of Microsoft packages and databases
- Experience of working in a customer service environment
- Experience of clerical/reception duties
Desirable
- Experience of working within a multidisciplinary team
Knowledge
Essential
- IT Good analytical skills to support the production of management reports
- Knowledge of a range of clerical procedures
Desirable
- Understanding of IT generally
- Understanding of data protection and medical confidentiality
Personal Atributes
Essential
- Effective communication skills both verbal and written
- Able to deal confidently with customers
- Ability to multi-task and work under pressure
