Job summary
We are eager to a candidate who are highly motivated, enthusiastic and who enjoy a challenge to join our large and diverse team in a very busy yet rewarding environment. On joining the Reproductive Medicine Department the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service.
The role of the Clerical Officer requires attention to detail, organisation and prioritisation skills. Answering calls from patients, arriving and directing patients within the department and booking appointments.
The successful candidate will have excellent communication skills and will demonstrate flexibility being committed to improving the patient experience.
Main duties of the job
Greet people attending the reception area, ascertaining their requirements and respond to those requirements accordingly including the recording of their attendance for clinic appointments and scans.
Assist in booking appointments for patients as directed by clinical staff and management team.
Provide a telephone service responding to queries and relaying messages as necessary including liaising with other departments where appropriate and taking patient treatment requests.
Record all admissions and discharges on the ward on appropriate databases (e.g. HIVE).
Register patients on the Meditex (IVF EPR System) and update where required in a timely manner.
*** Please see detailed job description for the full list of tasks***
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Knowledge Requirements
Essential
- An understanding of general office procedures
Desirable
- Knowledge of hospital environment/routines
- Knowledge of requirement of patients
- Knowledge of Patient Administration System
Qualifications - Academic/ Professional
Essential
- Good standard of general education
- GCSE or equivalent in English and Maths
Desirable
- Educated to high GCSE level
- ECDL qualification
- Business and Administration NVQ Level 2
Experience
Essential
- Experience of working in an administrative environment
- Computer literate; experience of MS office, MS outlook, software and the internet
Desirable
- Experience of working in the NHS
- Experience of clerical/reception duties
- Experience of working in a customer service environment
- Experience of previous care environment
- Evidence of liaising with more than one discipline
Personal circumstances
Essential
- Flexible approach to work
- Able to work weekends on a rota basis
Personal attributes
Essential
- Excellent interpersonal skills
- Excellent communication skills both verbal and written
- Ability to prioritise and plan workload
- Able to deal confidently with customers
- Willingness to be trained
- Ability to work as a member or a team and ability to work unsupervised
Person Specification
Knowledge Requirements
Essential
- An understanding of general office procedures
Desirable
- Knowledge of hospital environment/routines
- Knowledge of requirement of patients
- Knowledge of Patient Administration System
Qualifications - Academic/ Professional
Essential
- Good standard of general education
- GCSE or equivalent in English and Maths
Desirable
- Educated to high GCSE level
- ECDL qualification
- Business and Administration NVQ Level 2
Experience
Essential
- Experience of working in an administrative environment
- Computer literate; experience of MS office, MS outlook, software and the internet
Desirable
- Experience of working in the NHS
- Experience of clerical/reception duties
- Experience of working in a customer service environment
- Experience of previous care environment
- Evidence of liaising with more than one discipline
Personal circumstances
Essential
- Flexible approach to work
- Able to work weekends on a rota basis
Personal attributes
Essential
- Excellent interpersonal skills
- Excellent communication skills both verbal and written
- Ability to prioritise and plan workload
- Able to deal confidently with customers
- Willingness to be trained
- Ability to work as a member or a team and ability to work unsupervised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
