Job summary
We are looking to recruit enthusiastic and well-motivated individuals to work within our Gynaecology Division as a Cancer Clinic Referral Coordinator to provide a comprehensive, professional and effective administrative service. This roles is crucial in looking after our patients from when they are initially referred to our Service by working closely with our Medical and Nursing Teams, until their treatment with us is concluded.
In return we offer a rewarding role that offers challenge but also support from your team manager with training opportunities identified and offered in order to support your ongoing development and the chance to be a part of an exciting and dynamic team.
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement within our Oncology & Colposcopy Team. The Post holder will support Lead Patient Pathway Coordinators and Cancer Pathway Navigators ensuring the provision of a comprehensive service to the Consultants and their teams, working within this area.
Based in the Oncology & Colposcopy clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' initial HSC referral and pathway of care, tracking and supporting them from referral to first encounter.
Main duties of the job
The post holder will be required to:
- Have excellent communication and interpersonal skills as they will need to liaise with staff at all levels. Work well as part of a larger team as well as have the ability to work autonomously, be able to multi-task and be flexible in their approach..
- Engage and communicate with patients on a daily basis regarding their care with us and the next steps in their pathway.
- Demonstrate attention to detail; exceptional organisational skills and be able to manage changing priorities as they arise, in a calm and professional manner to ensure the smooth running and efficient service.
- Have a good working knowledge of MS software, data collection skills.
- Have previous knowledge of working in a relevant hospital based role and have an understanding of clinical pathways and medical terminology
The role is focused on the patients referral and initial appointment, assisting us to see the right patients, at the right time place, by the right clinician. The post holder will manage all new referrals, tracking and booking of first appointments.
About us
MFT is England's largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guidethat sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent qualifications to demonstrate literacy and numeracy skills OR Successful completion of relevant NHS apprenticeship programme. AND NVQ2 in Customer Service or Medical Administration or evidence of continued development OR substantial previous experience in an NHS Band 2 administrative role
Desirable
- ECDL or other relevant IT qualifications
- NVQ 3 in Customer Service or other relevant subject matter
Experience
Essential
- Previous experience of working in a customer service environment as part of a team as well as in isolation
- Experience of dealing with a range of information and accurate data entry
- Ability to deal effectively with a range of 'customers' including patients, clinical and managerial staff.
- Evidence of handling difficult circumstances, eg customer complaints
- Knowledge of outpatient booking and scheduling processes
Desirable
- Previous experience of supervising staff Previous experience of effectively managing a waiting list
Skills and abilities
Essential
- Excellent verbal and written communication skills with an ability to identify barriers to communication and adapt style/method accordingly
- Basic keyboard skills and IT literate, particularly Excel
- Self-motivated and productive without constant supervision
- Excellent interpersonal skills
- Understanding of the importance of confidentiality
- Awareness of the NHS access targets and associated policies
- Ability to accurately enter data
Desirable
- Experience in the use of HIVE, e-referral system and ICE referral system
- Negotiating and influencing skills
- Knowledge of NHS terminology
- Knowledge of outpatient pathways
Person Specification
Qualifications
Essential
- GCSE Maths and English or equivalent qualifications to demonstrate literacy and numeracy skills OR Successful completion of relevant NHS apprenticeship programme. AND NVQ2 in Customer Service or Medical Administration or evidence of continued development OR substantial previous experience in an NHS Band 2 administrative role
Desirable
- ECDL or other relevant IT qualifications
- NVQ 3 in Customer Service or other relevant subject matter
Experience
Essential
- Previous experience of working in a customer service environment as part of a team as well as in isolation
- Experience of dealing with a range of information and accurate data entry
- Ability to deal effectively with a range of 'customers' including patients, clinical and managerial staff.
- Evidence of handling difficult circumstances, eg customer complaints
- Knowledge of outpatient booking and scheduling processes
Desirable
- Previous experience of supervising staff Previous experience of effectively managing a waiting list
Skills and abilities
Essential
- Excellent verbal and written communication skills with an ability to identify barriers to communication and adapt style/method accordingly
- Basic keyboard skills and IT literate, particularly Excel
- Self-motivated and productive without constant supervision
- Excellent interpersonal skills
- Understanding of the importance of confidentiality
- Awareness of the NHS access targets and associated policies
- Ability to accurately enter data
Desirable
- Experience in the use of HIVE, e-referral system and ICE referral system
- Negotiating and influencing skills
- Knowledge of NHS terminology
- Knowledge of outpatient pathways
