Booking and Scheduling Coordinator

Job summary

Do you have excellent communication and interpersonal skills, lots of initiative, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care? Then read on!

Professionals working in patient scheduling at MREH are responsible for the careful planning and booking of patient activity for clinic appointments and surgery.

Scheduling team members will use knowledge of local and national waiting list regulations to effectively prioritise competing pressures which will include availability of the patient to attend, clinical staff, physical space as well as a patient's clinical need. The skill of efficient scheduling is to synchronise and balance patient needs with hospital resources to book patient activity in advance as well as to react to very short notice changes. Organisation is a key attribute of professionals in patient scheduling as they facilitate the smooth running of clinics and theatre activity through the effective booking of patients.

Scheduling professionals are often the first point of contact from the hospital to the patient, thus exceptional customer service skills are essential to ensure that the patient journey is a positive experience.

Main duties of the job

We are looking for a Booking and Scheduling Coordinator; someone who's not afraid of change. In fact, we want someone who truly embraces change and innovation and wants to join a diverse team in a busy but rewarding department where they can work both independently and as part of the multi-disciplinary team. We are looking for people with previous experience in a customer focused environment and ideally with a working knowledge of an NHS environment, along with its partner organisations. The candidate must be highly motivated and be able to remain calm under pressure as the work will be challenging but extremely varied too.

Responsible for ensuring that all prioritised referrals received from consultants are entered onto the correct outpatient waiting list.

From information provided by the patient, letters, files, clinic lists etc. verify and amend files on the Electronic Patient Record System (HIVE) as necessary with patient details such as name, address, date of birth and GP.

Schedule urgent referrals within the timescales identified by clinical staff.

Issue acknowledgement letters to all patients on the outpatient waiting list.

Validate the outpatient waiting lists on a regular basis to ensure that patients are offered appointments within the required waiting time in line with national waiting time regulations.

Receive patient calls to arrange appointments within the required waiting time.

About us

MFT is England's largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.