Job summary
Ward 84 OPD/DCU is a reginal center for treatment of children with life threatening malignancies and blood disorders. It is a dedicated out-patient and day case facility. Our clinic facilitates 30 plus Oncology/Haematology clinics per week including a weekly general anaesthetic list for bone marrow and lumber puncture procedures. This is an excellent opportunity to work with a professional and friendly team, delivering high standards of care to our patients and their families as they undertake complex treatment. We are currently looking for a hard working and enthusiastic Clinic co-ordinator/receptionist to support our department and achieve an effective and efficient service to our patients.
Please note: There can be occasional/distressing circumstances when dealing with emotional relatives and the consequences of terminal illness.
Main duties of the job
- To provide a wide range of administrative and clerical duties to the unit/staff. Contribute to the provision of a customer-centric reception service, communicating effectively with patients, staff and visitors, and ensuring their needs are met.
- To ensure that administration and clerical issues are managed efficiently, and our new Electronic Patient Record system HIVE, is updated in a timely manner.
- Dealing promptly with routine enquiries from staff and patients both on the telephone and in person, communicating appropriately thereafter.
- To assist in arranging appointment and admissions, where appropriate to the specialty, maintain waiting lists, where appropriate prepare, co-ordinate, cancel and rebook clinics / appointments working to Trust priorities including 18 week pathways.
- Providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.
- You need to be able to demonstrate a clear understanding of confidentiality issues
- Undertake any training that is required for the safe effective execution of duties of the post
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
JOB DESCRIPTION
Job Details
Job Title: Clinic Co-ordinator/Receptionist
Division: Complex Medicine
Base: Manchester University NHS Foundation Trust, Royal Manchester Childrens Hospital
Full Time: 37.5 Hours
Band/Grade: Band 3
Organisational Arrangements
Reporting to: Administration Manager
Other accountabilities: Team Leader
Job Overview
Ward 84 OPD/DCU is a reginal centre for treatment of children with life threatening malignancies and blood disorders. It is a dedicated out-patient and day case facility. Our clinic facilitates 30 plus Oncology/Haematology clinics per week including a weekly general anaesthetic list for bone marrow and lumber puncture procedures. This is an excellent opportunity to work with a professional and friendly team, delivering high standards of care to our patients and their families as they undertake complex treatment. We are currently looking for a hard working and enthusiastic Clinic co-ordinator/receptionist to support our department and achieve an effective and efficient service to our patients.
Please note: There can be occasional/distressing circumstances when dealing with emotional relatives and the consequences of terminal illness.
Main duties
- To provide a wide range of administrative and clerical duties to the unit/staff. Contribute to the provision of a customer-centric reception service, communicating effectively with patients, staff and visitors, and ensuring their needs are met.
- To ensure that administration and clerical issues are managed efficiently, and our new Electronic Patient Record system HIVE, is updated in a timely manner.
- Dealing promptly with routine enquiries from staff and patients both on the telephone and in person, communicating appropriately thereafter.
- To assist in arranging appointment and admissions, where appropriate to the specialty, maintain waiting lists, where appropriate prepare, co-ordinate, cancel and rebook clinics / appointments working to Trust priorities including 18 week pathways.
- Providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.
- You need to be able to demonstrate a clear understanding of confidentiality issues
- Undertake any training that is required for the safe effective execution of duties of the post.
Job description
Job responsibilities
JOB DESCRIPTION
Job Details
Job Title: Clinic Co-ordinator/Receptionist
Division: Complex Medicine
Base: Manchester University NHS Foundation Trust, Royal Manchester Childrens Hospital
Full Time: 37.5 Hours
Band/Grade: Band 3
Organisational Arrangements
Reporting to: Administration Manager
Other accountabilities: Team Leader
Job Overview
Ward 84 OPD/DCU is a reginal centre for treatment of children with life threatening malignancies and blood disorders. It is a dedicated out-patient and day case facility. Our clinic facilitates 30 plus Oncology/Haematology clinics per week including a weekly general anaesthetic list for bone marrow and lumber puncture procedures. This is an excellent opportunity to work with a professional and friendly team, delivering high standards of care to our patients and their families as they undertake complex treatment. We are currently looking for a hard working and enthusiastic Clinic co-ordinator/receptionist to support our department and achieve an effective and efficient service to our patients.
Please note: There can be occasional/distressing circumstances when dealing with emotional relatives and the consequences of terminal illness.
Main duties
- To provide a wide range of administrative and clerical duties to the unit/staff. Contribute to the provision of a customer-centric reception service, communicating effectively with patients, staff and visitors, and ensuring their needs are met.
- To ensure that administration and clerical issues are managed efficiently, and our new Electronic Patient Record system HIVE, is updated in a timely manner.
- Dealing promptly with routine enquiries from staff and patients both on the telephone and in person, communicating appropriately thereafter.
- To assist in arranging appointment and admissions, where appropriate to the specialty, maintain waiting lists, where appropriate prepare, co-ordinate, cancel and rebook clinics / appointments working to Trust priorities including 18 week pathways.
- Providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.
- You need to be able to demonstrate a clear understanding of confidentiality issues
- Undertake any training that is required for the safe effective execution of duties of the post.
Person Specification
Essential
Essential
- Educated to GCSE standard or equivalent including Maths & English
- Previous clerical experience
- Excellent communication skills
- Previous experience in telephone and customer relations
- Computer literate
- Ability to manage own workload
Desirable
- RSA level/ECDL or equivalent
- Customer care/ service care qualification
- Previous NHS experience
- Experience using HIVE and NHS Spine
Person Specification
Essential
Essential
- Educated to GCSE standard or equivalent including Maths & English
- Previous clerical experience
- Excellent communication skills
- Previous experience in telephone and customer relations
- Computer literate
- Ability to manage own workload
Desirable
- RSA level/ECDL or equivalent
- Customer care/ service care qualification
- Previous NHS experience
- Experience using HIVE and NHS Spine
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
