Transplant Surgery Pathway Navigator

Job summary

The post holder will be responsible for the co-ordination of the patient pathway through the MFT Heart and Lung Transplant Surgery Service.

They will be responsible for ensuring all communication between MFTand external trusts is efficient and timely and will be encouraged to devise innovative ways to manage such information. The post holder will workclosely with the clinical teams to ensure efficient management of patient pathways

Main duties of the job

• Extensive knowledge of RTT, ensuring that outpatient PTL's are correctly updated and patients are booked within the relevant timeframes
• Validation of patient pathways
• Monitoring clinic utilisation and escalating where clinics are overbooked or understaffed (reducing clinic templates for the period of absence, ensuring a manageable clinic and preventing patient delays).
• Co-ordination of visiting junior Doctors, attending clinics, ward rounds etc
• Secretarial and front desk/reception cover during annual leave and sickness
• Secretarial services, including typing correspondence and reports, including the transcription and management of audio sources, supporting the use of clinical and corporate systems and appropriate
• Sorting and distribution of mail
• Dealing with telephone calls of a confidential and sensitive nature
• Scheduling and processing referrals and inputting onto the relevant systems
• Liaising with different levels of staff, internally and externally
• Processing of referrals
• Reducing and cancelling of clinics, including acting when the appropriate notice has not been given for clinic cancellations and reductions, highlighting to management and request authorisation.
• Co-ordination of outpatients - ensuring that patients do not go over the required time-frame when awaiting bloods. Liaising which patients leave the department to go for relevant investigations
• Arranging transportation for patients and specimens
• Chasing of urgent results as required

About us

MFT is England's largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.