Job summary
We are seeking an experienced Service Manager for a Fixed Term Contract (FTC) until 31stMarch 2025.
Secondments will be considered.
Candidates should have demonstrable experience and expertise in service development and understanding of research.
In June 2022, HInM formally commenced a high-profile priority programme with the objective of successfully deploying a Secure Data Environment (SDE) to significantly enhance access to Greater Manchester's mature digital and data assets, including the GM Care Record, for research and innovation whilst maintaining public and patient trust.
Here at HInM we are looking for a dynamic and dedicated Service Manager to join our team and contribute to the success of the SDE programme. The ideal candidate will be innovative and committed to delivering high-quality work.
Playing a crucial role in developing and supporting the service planning, execution, and monitoring of the Greater Manchester Secure Data Environment (GM SDE) Programme, the post holder will help ensure the achievement of the programme goals and objectives are met.
The role will report to the GM SDE Product Director and will also liaise closely with colleagues in partner organisations, including universities, NHS partners, industry, and other key stakeholders.
Main duties of the job
Greater Manchester (GM) is regarded as one of the most active, diverse and growing health innovation ecosystems in the UK, with increasing global significance due to its concentration of advanced health and care, academic, life sciences and digital sectors. Recognising this, GM was the first area in England to integrate the provision of health and social care together with all of the supporting research institutions. Health Innovation Manchester sits at the very heart of this exciting, evolving system designed to transform the health of its community.
The SDE Service Manager for the GM SDE will play a crucial role in helping to develop the service delivery model for the GM SDE and input to national SDE network plans, both short and long term. This position requires a strategic thinker with a strong operational background and a deep understanding of health data research and the research ecosystem. This role will coordinate the work to develop the operating service model to ensure a viable self-sustaining secure data environment in GM, implementing and maintaining robust processes to enable access to data.
About us
Health Innovation Manchester works at the forefront of healthcare innovation to discover, develop and deploy new healthcare solutions.
We harness the power of the NHS, wider health and care systems, industry and academia within our region to address major challenges and tackle inequalities.
We are fast becoming an international leader in health innovation and digital healthcare, transforming the health & wellbeing of citizens across Greater Manchester.
Here at HInM we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We are positively challenging traditional organisational barriers which get in the way of care delivery and are continuously working to improve our collective offer to staff in areas including health & wellbeing, benefits, including training and development along with flexible working.
Working in a hybrid model, our offices in Citylabs Manchester provide a great collaborative and creative working space. We combine remote working with two days a week on site in our state-of-the-art offices.
If you want to experience working for an organisation that is empowering teams to create a positive working culture in a supportive and safe environment, making their staff feel valued and motivated then apply now.
Job description
Job responsibilities
Service Management
- Contribute to the development of the GM SDE services.
- Responsible for the day to day service delivery of the SDE services.
- Identify emerging risks and issues relating to the operational aspects of the SDE model and develop mitigation strategies.
- Ensure that Health Innovation Manchester provides a professional and responsive SDE service to all clients and partner organisations.
- Act as chair for any relevant SDE meetings.
- Be the senior lead on the delivery of a range of SDE operational activities and services to agreed time, quality, and budget.
- Responsible for the budget, income and expenditure for services delivered through the SDE service area.
- Track progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks, and concerns with the relevant stakeholders.
- Conduct audit on programmes of work to ensure progress of delivery and outcomes.
- Interface and interact with other service areas.
Reporting & compliance
- Provide service reports for GM and regional governance.
- Responsibility to maintain appropriate documentation through all phases, providing these promptly to the GM SDE Product Director.
- The post holder will contribute to the accreditation of the GM SDE by working with the service leads to develop policies and procedures.
- Ensure compliance with all confidentiality, governance and information governance requirements.
- Produce regular reports on project progress to Health Innovation Manchesters requirements and commissioners.
- Contribute to the production of Health Innovation Manchesters related literature including standard operation procedures and policies.
Communications
- Work closely with the HInM communications and engagement service group to ensure the operational plans are acceptable to public, stakeholders and users.
- Foster a culture of accountability, collaboration, and continuous learning within the programme. This includes within the service lead areas and other workstreams.
- Analyse, summarise and present highly complex, information from a wide range of sources to groups or staff members.
- Build and maintain strong communication links with key associates, ensuring regular contact with internal and external stakeholders which may involve highly complex, sensitive, contentious, and confidential issues.
- The post holder will be expected to attend stakeholder meetings, conferences, seminars exhibitions training events, etc. as necessary.
- Manage junior members of staff within team as required, develop training, conduct appraisals etc.,
Engagement & planning
- Co-design service delivery and commercial solutions that underpin and ensure successful delivery of the GM SDE environment.
- Engage with critical stakeholders, leading or supporting the coordination of workshops and ensuring any risks to programme delivery are identified promptly, escalating any issues.
- Maintain an awareness of industry best practices, strategy and plans from relevant networks and feed in learning to the GM SDE.
- Establish and maintain strong relationships with key stakeholders to facilitate the exchange of information and garner support for the programmes initiatives.
- Ensure that the perspectives, needs, and preferences of patients and the public are considered in service planning, design, and implementation.
- Ensure that projects are established in line with best practice using industry standard methodologies, programme and project plans that are relevant and appropriately scaled, clear identification of critical paths and regular reports.
- Contribute to business cases, options appraisals, cost-benefit analysis, and impact assessments in support of specific programmes, projects, and assignments.
- Engage with Health Innovation Manchester Programme Managers, and key external stakeholders to ensure our service offering meets their current and anticipated requirements.
- Participate in relevant internal and external working groups/projects and services to provide project, complex, advice, and expertise.
- Assist with the production of proposals for potential clients.
- Assist with the planning and delivery of events (marketplace events, training events and other meetings).
- Assess opportunities, new methods, products, or developments, formulating and agreeing proposals and policy documentation that will contribute to overall improvements in clinical and business processes via the use of digital tools and technologies.
- Contribute to own personal development and that of the wider team.
Job description
Job responsibilities
Service Management
- Contribute to the development of the GM SDE services.
- Responsible for the day to day service delivery of the SDE services.
- Identify emerging risks and issues relating to the operational aspects of the SDE model and develop mitigation strategies.
- Ensure that Health Innovation Manchester provides a professional and responsive SDE service to all clients and partner organisations.
- Act as chair for any relevant SDE meetings.
- Be the senior lead on the delivery of a range of SDE operational activities and services to agreed time, quality, and budget.
- Responsible for the budget, income and expenditure for services delivered through the SDE service area.
- Track progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks, and concerns with the relevant stakeholders.
- Conduct audit on programmes of work to ensure progress of delivery and outcomes.
- Interface and interact with other service areas.
Reporting & compliance
- Provide service reports for GM and regional governance.
- Responsibility to maintain appropriate documentation through all phases, providing these promptly to the GM SDE Product Director.
- The post holder will contribute to the accreditation of the GM SDE by working with the service leads to develop policies and procedures.
- Ensure compliance with all confidentiality, governance and information governance requirements.
- Produce regular reports on project progress to Health Innovation Manchesters requirements and commissioners.
- Contribute to the production of Health Innovation Manchesters related literature including standard operation procedures and policies.
Communications
- Work closely with the HInM communications and engagement service group to ensure the operational plans are acceptable to public, stakeholders and users.
- Foster a culture of accountability, collaboration, and continuous learning within the programme. This includes within the service lead areas and other workstreams.
- Analyse, summarise and present highly complex, information from a wide range of sources to groups or staff members.
- Build and maintain strong communication links with key associates, ensuring regular contact with internal and external stakeholders which may involve highly complex, sensitive, contentious, and confidential issues.
- The post holder will be expected to attend stakeholder meetings, conferences, seminars exhibitions training events, etc. as necessary.
- Manage junior members of staff within team as required, develop training, conduct appraisals etc.,
Engagement & planning
- Co-design service delivery and commercial solutions that underpin and ensure successful delivery of the GM SDE environment.
- Engage with critical stakeholders, leading or supporting the coordination of workshops and ensuring any risks to programme delivery are identified promptly, escalating any issues.
- Maintain an awareness of industry best practices, strategy and plans from relevant networks and feed in learning to the GM SDE.
- Establish and maintain strong relationships with key stakeholders to facilitate the exchange of information and garner support for the programmes initiatives.
- Ensure that the perspectives, needs, and preferences of patients and the public are considered in service planning, design, and implementation.
- Ensure that projects are established in line with best practice using industry standard methodologies, programme and project plans that are relevant and appropriately scaled, clear identification of critical paths and regular reports.
- Contribute to business cases, options appraisals, cost-benefit analysis, and impact assessments in support of specific programmes, projects, and assignments.
- Engage with Health Innovation Manchester Programme Managers, and key external stakeholders to ensure our service offering meets their current and anticipated requirements.
- Participate in relevant internal and external working groups/projects and services to provide project, complex, advice, and expertise.
- Assist with the production of proposals for potential clients.
- Assist with the planning and delivery of events (marketplace events, training events and other meetings).
- Assess opportunities, new methods, products, or developments, formulating and agreeing proposals and policy documentation that will contribute to overall improvements in clinical and business processes via the use of digital tools and technologies.
- Contribute to own personal development and that of the wider team.
Person Specification
Qualifications
Essential
- Master's level education in a relevant discipline or equivalent level of experience.
- Post grad qualification in management or other relevant area
Desirable
- Recognised programme management qualification
Training
Essential
- Experience of working within and/or with multi-disciplinary teams.
- Experience of establishing effective working relationships and delivering improvement across organisational boundaries.
Desirable
- Experience of systems that harness new technology and innovations.
Knowledge
Essential
- A proven track record of successful transformative and innovative working within health or health related settings.
- Successful track record of involving clinicians, service users and other stakeholders in implementing change.
Desirable
- Actual experience of using principles and theories of Quality Improvement.
Skills and Abilities
Essential
- Ability to identify, assimilate and interpret national strategies and policies to influence local practice.
Desirable
- Evidence of advanced analytic and problem-solving skills, specifically including measurement of improvement.
- Ability to manage a complex workload under pressure to deliver outcomes to fixed deadlines.
Attributes
Essential
- Strong interpersonal, oral and written communication, facilitation and presentation skills.
- Proven ability to work on own initiative, work is managed rather than supervision, within clearly defined policies/procedures
Person Specification
Qualifications
Essential
- Master's level education in a relevant discipline or equivalent level of experience.
- Post grad qualification in management or other relevant area
Desirable
- Recognised programme management qualification
Training
Essential
- Experience of working within and/or with multi-disciplinary teams.
- Experience of establishing effective working relationships and delivering improvement across organisational boundaries.
Desirable
- Experience of systems that harness new technology and innovations.
Knowledge
Essential
- A proven track record of successful transformative and innovative working within health or health related settings.
- Successful track record of involving clinicians, service users and other stakeholders in implementing change.
Desirable
- Actual experience of using principles and theories of Quality Improvement.
Skills and Abilities
Essential
- Ability to identify, assimilate and interpret national strategies and policies to influence local practice.
Desirable
- Evidence of advanced analytic and problem-solving skills, specifically including measurement of improvement.
- Ability to manage a complex workload under pressure to deliver outcomes to fixed deadlines.
Attributes
Essential
- Strong interpersonal, oral and written communication, facilitation and presentation skills.
- Proven ability to work on own initiative, work is managed rather than supervision, within clearly defined policies/procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
