Job summary
Co-ordinate the processing of new patient tertiary referrals/ERS, escalating any potential delays in offering appointments within agreed timeframes to the Directorate Support Manager
Importing images and other test results from other Trusts
Liaising with GP's regarding referral/results to ensure that the minimum data set is recorded on the PAS
Co-ordinate the outcoming of clinics/patients attending clinics appropriately
Please note the vacancy is to be based at Wythenshawe Hospital and not NMGH.
Main duties of the job
Provide an efficient administrative service to the Infectious Disease Team at Wythenshawe Hospital. Co-ordinate all new referrals into the team. Liaise with other Trusts to obtain test results and imaging.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
- Dealing with all patients and their relatives/carers in a caring and professional manner, providing admission/appointment information where appropriate.
- Dealing with the waiting lists of the Consultant / clinical team as and when required.
- Assisting with the monitoring and maintaining waiting lists in conjunction with trust targets
- Assisting the clinical teams i.e. Consultants/Nurses/Physios and other clinical teams with their enquiries as and when required
- Undertaking routine clerical duties and any other tasks relevant to the role as requested as and when required.
- Follow departmental Standard Operation Procedures (SOPs).
- Follow the Trusts OP DNA policy, taking into account any departmental guidelines.
- Assisting with the induction and training of new staff to the department including medical staff.
- Complying with the Data Protection Act and Caldicott guidelines in relation to confidential data.
- Cross cover of colleagues and co-ordination of leave in line with the dept/divisional arrangements.
- Attendance at training events that may be relevant in the execution of your duties.
- The post-holder may be required to take informal minutes.
- The post-holder may be expected to actively participate in department audits by data gathering or sorting as and when required.
Job description
Job responsibilities
- Dealing with all patients and their relatives/carers in a caring and professional manner, providing admission/appointment information where appropriate.
- Dealing with the waiting lists of the Consultant / clinical team as and when required.
- Assisting with the monitoring and maintaining waiting lists in conjunction with trust targets
- Assisting the clinical teams i.e. Consultants/Nurses/Physios and other clinical teams with their enquiries as and when required
- Undertaking routine clerical duties and any other tasks relevant to the role as requested as and when required.
- Follow departmental Standard Operation Procedures (SOPs).
- Follow the Trusts OP DNA policy, taking into account any departmental guidelines.
- Assisting with the induction and training of new staff to the department including medical staff.
- Complying with the Data Protection Act and Caldicott guidelines in relation to confidential data.
- Cross cover of colleagues and co-ordination of leave in line with the dept/divisional arrangements.
- Attendance at training events that may be relevant in the execution of your duties.
- The post-holder may be required to take informal minutes.
- The post-holder may be expected to actively participate in department audits by data gathering or sorting as and when required.
Person Specification
Education/ Qualifications
Essential
- General education to GCSE standard.
- Evidence of further development.
Desirable
- A Levels or equivalent knowledge
Experience
Essential
- Previous healthcare experience
- Previous admin experience in an outpatient area
- Experience of working as part of a team
- Experience of working with Trust's policies and procedures
Desirable
Skills
Essential
- Good oral and written communication skills
- Ability to prioritise and organize
- Good organisational skills
- People person.
- Advanced keyboard skills
Knowledge
Essential
- Knowledge of a range of administrative duties
- Confidentiality
- Knowledge of a range of software packages i.e Excel, HIVE and Outlook
Desirable
Person Specification
Education/ Qualifications
Essential
- General education to GCSE standard.
- Evidence of further development.
Desirable
- A Levels or equivalent knowledge
Experience
Essential
- Previous healthcare experience
- Previous admin experience in an outpatient area
- Experience of working as part of a team
- Experience of working with Trust's policies and procedures
Desirable
Skills
Essential
- Good oral and written communication skills
- Ability to prioritise and organize
- Good organisational skills
- People person.
- Advanced keyboard skills
Knowledge
Essential
- Knowledge of a range of administrative duties
- Confidentiality
- Knowledge of a range of software packages i.e Excel, HIVE and Outlook
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
