Administrative Assistant

Job summary

Administrative Assistants within the NHS are essential to keeping the NHS running successfully. They ensure our patients have the information they need for their care and our Healthcare Professionals can access crucial patient information.

The post holder will be responsible for providing a reception service and administrative support to our Outpatient Clinics held within the Eye Hospital and Emergency Eye Department.

This will include but is not exhaustive of; greeting patients and visitors attending the Outpatients and Emergency Eye departments, data entry duties, clerical duties including answering the phone and booking appointments. Recording patients data within the system securely and accurately. Ensuring our patients have a positive experience with us while visiting the hospital.

Main duties of the job

Professionals working in front of house functions at MREH will often be the first people our patients meet so clear communication skills, attentiveness and a calming presence are all essential attributes in these roles.

You will be meeting and greeting our patients from arrival at the Eye Hospital, helping them navigate around the department, booking them in for appointments, assisting patients signing up to MY MFT and ensuring they have an exceptional experience with us in the Outpatients Department. Participation in preparations for patients attendance is critical, compiling the necessary paperwork and data required for the patient and clinic. Answering the telephone, relaying queries and liaising with other departments where appropriate. Inputting and collating patients data on the Trusts Electronic Patient Record System (EPR). Confidence in communicating with colleagues and patients therefore is a skill that is vital to this role.

You will be responsible for completing and complying with Trust Mandatory Training and carrying out duties in line with Trust Standard Operating Procedures.

Be confident in escalating issues, complaints and capacity problems to Line Managers and comply with all Health and Safety, Infection Control and Safeguarding policies.

The post holder is required to maintain confidentiality at all times in all aspects of their work.

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.