Job summary
Working autonomously but referring to a team lead or manager when necessary you will be responsible for managing requests for Interpreter bookings and document translations across MFT. Working flexibly and collaboratively with our contracted providers, in-house interpreters and admin team providing administration support and dealing with queries.
You will follow agreed processes and procedures within deadlines as set out in service level agreements. Supporting the delivery of effective and efficient services within MFT. Ensuring that end to end administration processes are carried out efficiently, whilst working with colleagues to ensure that they are continually reviewed and evaluated.
Main duties of the job
Managing Interpreter & translation requests and queries for MFT
Acting as the first point of contact for all queries relating to Interpreter & Translation requests.
Allocating all interpreter requests to the relevant providers or in-house interpreters, ensuring that the right interpreter language is booked and confirmed by the provider, responding to email or telephone requests.
Liaising with the providers to address any issues in a timely manner and to escalate where required.
Database and spreadsheet management.
Responding to incoming queries into the department and escalating as required.
Using judgement skills when dealing with complex situations
General Administration
Managing and responding to the Interpretation & Translation Services email inbox in a timely manner and within the agreed service level agreement. Responding to queries or escalating through the appropriate channels where required.
Data entry and the updating of spread sheets.
General clerical duties e.g. filing, scanning, and photocopying.
Checking invoices for overpayment and incorrect charges, escalating discrepancies to management team.
Maintaining effective office systems, making maximum use of technology working towards the aim of achieving a paperless office.
Supporting the manager updating MFT staff on all the services that are available, telephone interpretation, virtual interpretation, face to face interpreters and document translations.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Previous administration experience of over 12 months
Essential
- Previous administration experience of over 12 months
Desirable
- Knowledge or experience of working in interpretation and translation services
Competency in Micrsoft packages eg excel word p
Essential
- Competency in Microsoft packages eg excel, word
Desirable
- Competency in use of Interpreter booking system
Application form and interview
Essential
- Education to GCSE standard or equivalent Knowledge of Interpretation & Translation Services
- Knowledge and experience of Microsoft office applications e.g. excel, word, power point Experience Essential
- Proven experience of working to deadlines and problem solving abilities
- Experience of working in a Healthcare Setting Experience of Patient Administration Systems and/ or electronic booking systems
- Effective written and verbal communication
- Use of initiative and ability to work unsupervised Ability to prioritise and organise workload
- Data management skills
Desirable
- A minimum of 1 years' experience in an administration or secretarial position
Person Specification
Previous administration experience of over 12 months
Essential
- Previous administration experience of over 12 months
Desirable
- Knowledge or experience of working in interpretation and translation services
Competency in Micrsoft packages eg excel word p
Essential
- Competency in Microsoft packages eg excel, word
Desirable
- Competency in use of Interpreter booking system
Application form and interview
Essential
- Education to GCSE standard or equivalent Knowledge of Interpretation & Translation Services
- Knowledge and experience of Microsoft office applications e.g. excel, word, power point Experience Essential
- Proven experience of working to deadlines and problem solving abilities
- Experience of working in a Healthcare Setting Experience of Patient Administration Systems and/ or electronic booking systems
- Effective written and verbal communication
- Use of initiative and ability to work unsupervised Ability to prioritise and organise workload
- Data management skills
Desirable
- A minimum of 1 years' experience in an administration or secretarial position
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
