Patient Pathway Coordinator

Job summary

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. The Postholder will support Lead Patient Pathway Coordinators and Ward Clerk Assistants ensuring the provision of a comprehensive service to the Consultants and their teams, working within this area. They will support the Lead PPC, who are the point of contact for patients accessing elective hospital services throughout their pathway of care ensuring Trust quality standards and targets are achieved.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Main duties of the job

Have excellent communication and interpersonal skills as they will need to liaise with staff at all levels.

Work well as part of a larger team as well as have the ability to work autonomously, be able to multi-task and be flexible in their approach.

Engage and communicate with patients on a daily basis regarding their care with us and the next steps in their pathway.

Demonstrate attention to detail; exceptional organizational skills and be able to manage changing priorities as they arise, in a calm and professional manner to ensure the smooth running and efficient service.

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.