Outpatient Scheduler

Job summary

We are looking for a dynamic individual to join our Booking and Scheduling team based within North Manchester General Hospital and Manchester Royal Infirmary at Manchester University NHS Foundation Trust.

This post is on a permanent full-time basis (37.5 hours per week)

Main duties of the job

Duties will include appointment bookings within the current waiting times, cancellation of clinics and arranging additional clinics.

You should have good IT skills and be able to priorities your own workload. You should enjoy working with other people to provide a first class service.

You will ideally have administration experience, excellent communication & organisational skills. You must be able to use your own initiative, be flexible and work independently.

In return personal development will be encouraged through in house training and yearly appraisals.

Dealing with queries from internal and external contacts by phone and e-mail and providing an efficient and effective administration service

Operating within clearly defined limits of the policies, procedures, protocols and guidelines of the department and with readily available supervision, as part of a team of coordinators this post carries responsibility for the smooth running of the Outpatients areas reflecting high quality customer care in all daily activities. This includes supporting the achievement of Outpatient waiting time targets.

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and well-being and shaping the future of our organisation together.