Job summary
We are looking to recruit a pro-active, enthusiastic and motivated Business Support Administrator with strong administration and team working skills and a commitment to delivering high quality service, to support the Nutrition and Dietetic Service. The post holder will be supporting the team based at Timperley Health Centre, working 15 hrs per week over 2 days, Thursday and Friday.
This is an interesting post where you will have the opportunity to work alongside and deliver all administration processes. The Business Support Administratorwill assist the Senior Business Support Officer in providing an efficient business support function within a neighbourhood or specialist service area. They will work collaboratively with colleagues, partners, patients and other stakeholders to meet service need as part of the All Age Integrated Health and Social Care Service.
Our community healthcare teams inadults andchildren's servicesare employed by Manchester University NHS Foundation Trust and deployed to us, linking closely with our colleagues in Manchester Local Care Organisation. Our teams work as one and together we will make a massive difference to the health of people in Trafford.
Main duties of the job
Main Responsibilities / tasks
- Handling of incoming telephone calls from clinicians and patients in a professional manner.
- Managing incoming queries by email and internal system tasks (EMIS).
- Send letters to patients and GP's as required.
- Update internal systems with patient information and updates.
- Ordering of equipment and medical supplies.
- Creating patient files.
- Stock control for frequently used supplies.
- Typing of letters using specific templates on EMIS i.e. GP prescription request, discharge letter, etc.
- To organise and send out review appointments for clinics.
- Typing of minutes - monthly staff meeting if needed.
- Typing of dietetic information, e.g. Pathways, diet sheets, processes .
- Ensure record on notes if patient has phoned and cancelled or changed appointments and ensure filed appropriately.
- Discharged patients who have cancelled or DNA, when asked by clinician, discharge from EMIS and send out letter to GP.
- Book Interpreters when necessary.
- Booking Rooms.
These posts present an exciting opportunity to work with Trafford residents to improve health and social outcomes and make a real difference in a multi-agency environment. In return we are able to offer a thorough induction programme, supportive preceptorship arrangements, regular supervision as well as ensuring support with continuing professional development.
If successful, you will be joining a supportive and friendly multi-agency team who share the same commitment.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Knowledge
Essential
- NVQ 3 (or equivalent level knowledge) in administration
- GCSE grade A-C or equivalent in Maths and English
- Willingness to undertake continuing professional development
- Knowledge of financial systems and administrative systems, processes and procedures and ability to apply these consistently
- IT skills and knowledge of software packages
Desirable
- Customer Care training
- Health and Safety training
Experience
Essential
- Experience of administration processes
- Experience of co-ordinating activities and resources
- Experience of presenting information to support decision-making
Desirable
- Experience of handling situations involving conflict
- Experience of using EMIS
Skills
Essential
- Ability to work independently, resolve issues using own initiative whilst seeking support from supervisors appropriately as needed
- Ability to receive and relay information and data in a clear, precise and timely manner
- Ability to communicate effectively, providing and receiving sensitive information either verbally or in writing, sometimes to aggressive or upset people
- Experience of demonstrating and guiding others on standard procedures and processes
- Working knowledge of the requirements of the Data Protection Act
- Ability to interpret varied information and provide suggestions for improvement
- Awareness and understanding of health and safety issues (including lone worker)
- Ability to prioritise, organise and co-ordinate tasks
- Ability to deal with complaints in line with procedure and escalate issues to the supervisor/ manager as necessary
- Ability to take minutes and action points of meetings
Person Specification
Knowledge
Essential
- NVQ 3 (or equivalent level knowledge) in administration
- GCSE grade A-C or equivalent in Maths and English
- Willingness to undertake continuing professional development
- Knowledge of financial systems and administrative systems, processes and procedures and ability to apply these consistently
- IT skills and knowledge of software packages
Desirable
- Customer Care training
- Health and Safety training
Experience
Essential
- Experience of administration processes
- Experience of co-ordinating activities and resources
- Experience of presenting information to support decision-making
Desirable
- Experience of handling situations involving conflict
- Experience of using EMIS
Skills
Essential
- Ability to work independently, resolve issues using own initiative whilst seeking support from supervisors appropriately as needed
- Ability to receive and relay information and data in a clear, precise and timely manner
- Ability to communicate effectively, providing and receiving sensitive information either verbally or in writing, sometimes to aggressive or upset people
- Experience of demonstrating and guiding others on standard procedures and processes
- Working knowledge of the requirements of the Data Protection Act
- Ability to interpret varied information and provide suggestions for improvement
- Awareness and understanding of health and safety issues (including lone worker)
- Ability to prioritise, organise and co-ordinate tasks
- Ability to deal with complaints in line with procedure and escalate issues to the supervisor/ manager as necessary
- Ability to take minutes and action points of meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
