Job summary
An exciting opportunity has arisen in Corporate Patient Services at Manchester University NHS Foundation Trust (MFT).
We are seeking to appoint a motivated and driven Patient Experience Programme Manager to provide visible leadership and management across the Trust's Corporate Patient Experience Team.
The post holder will be an integral member of the Patient Services Management team. Working closing with the Patient Services Manager and Matron for Patient Experience you will provide professional management support, operational leadership and expertise to ensure that the Patient Experience process across the Trust is effectively delivered in line with Trust policies and procedures.
With your advanced communication, leadership and analytical skills you will interpret data to provide regular trending, and reports to demonstrate the performance of Patient Experience across the Trust.
Main duties of the job
Reporting directly to the Trust's Matron for Patient Experience you will act as an expert in Patient Experience, championing best practice and providing professional leadership in relation to Patient Experience and line management for the Corporate Patient Experience Team.
The post holder will provide senior level support to implement and monitor progress on delivery of objectives to ensure the delivery of a responsive, high-quality Patient Experience service that meets and exceeds local and national standards.
You will provide focused leadership and management of an accessible, responsive Patient Experience service to patients and service users and be responsible for the continued development and improvement of culture within the Trust.
The post holder will ensure the successful roll out of the Trust's What Matters to Me (WMTM) Programme across MFT ensuring patient and carer experience is optimised and embedded, contributing to the key quality and performance outcomes and organisational Vision and Values.
You will have proven experience of the MFT What Matters to Me Patient Experience Programme and you will have a good understanding of the Patient Experience Agenda. This includes the ability to adapt information to a range of stakeholders and experience in interdisciplinary working. You will be proficient at producing detailed reports and action plans, both written and verbal.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- Graduate in relevant subject
- Evidence of relevant study and continuing professional development
Desirable
- Appropriate management /Leadership course
- Project Management qualification
- Healthcare related degree or equivalent experience
Knowledge & Experience
Essential
- Significant experience at Band 6 or above in a management position
- Knowledge and understanding of NHS Plan and policy drivers / NHS Policy drivers
- Practical experience of MFT What Matters to Me programme; including the Experience and Involvement Strategy; experience in co production
- Project management experience
Skills & attributes
Essential
- Excellent interpersonal skills and experience in interdisciplinary working
- Initiative, planning, and finishing skills
- Ability to produce reports, action plans both written and verbal
- Ability to work at a strategic level representing the trust to external stakeholders
Desirable
- Practical experience of MFT What Matters to Me programme; including the Experience and Involvement Strategy; experience in co production
Attributes
Essential
- Demonstrates and role models Trust Values and behaviours
- Enthusiastic and ability to inspire
- Evidence of credibility and strong leadership qualities
Person Specification
Qualifications
Essential
- Graduate in relevant subject
- Evidence of relevant study and continuing professional development
Desirable
- Appropriate management /Leadership course
- Project Management qualification
- Healthcare related degree or equivalent experience
Knowledge & Experience
Essential
- Significant experience at Band 6 or above in a management position
- Knowledge and understanding of NHS Plan and policy drivers / NHS Policy drivers
- Practical experience of MFT What Matters to Me programme; including the Experience and Involvement Strategy; experience in co production
- Project management experience
Skills & attributes
Essential
- Excellent interpersonal skills and experience in interdisciplinary working
- Initiative, planning, and finishing skills
- Ability to produce reports, action plans both written and verbal
- Ability to work at a strategic level representing the trust to external stakeholders
Desirable
- Practical experience of MFT What Matters to Me programme; including the Experience and Involvement Strategy; experience in co production
Attributes
Essential
- Demonstrates and role models Trust Values and behaviours
- Enthusiastic and ability to inspire
- Evidence of credibility and strong leadership qualities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
