Job summary
The post-holder will be responsible for providing day-to-day administrative services, performance delivery and management of waiting lists for both electives and outpatients within the Cardiology service. This post is responsible for providing a comprehensive administrative service across Cardiology Department. In accordance with relevant policies, procedures, protocols, and guidelines. The post holder will contribute to Trust KPIs including 18-week referral to treatment, RTT Recovery Plans.
Main duties of the job
Core Duties
- Provide induction support to new starters and ensure development of staff is maintained.
- To ensure all long waiting RTT pathways are managed and reported to Operational Team to ensure continuity of Service.
- Dealing with the waiting lists of the Consultant / clinical team, including monitoring, maintaining and validating waiting lists for clinic appointments, and day cases for tests/procedures, ensuring staff have clear instructions around deadlines and communication of potential breaches. Further details below
- Liaison with Consultant, Specialist Doctor, General Practitioner and other Health Professionals regarding outpatient clinic requirements and other day to day operational escalations. Escalating to Operational Manager as appropriate.
- Responsible for completing own work in a timely manner consistent with departmental practice or protocol.
- Cross-cover of colleagues and co-ordination of leave in line with department/divisional arrangements.
- To work in a manner consistent with Trust and local policies and procedures, protocols etc.
- Data entry and retrieval from databases / core clinical systems as and when required.
- Good working relationship with Operational Manager - ability to escalate concerns and seek guidance when needed
- Support Operational Manager in any additional projects and tasks appropriate to banding.
- To work flexibly across the service as required.
- Maintain and store appropriate records
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- General Education to GCSE standard or equivalent experience
- BTEC or equivalent knowledge. Evidence of further development.
Desirable
- ECDL RSA/NVQ Level III or equivalent. Word processing qualifications
Experience
Essential
- Previous clerical experience Experience of working as part of a multidisciplinary Team. Previous experience in booking and waiting list Management. Previous Healthcare experience. Problem solving abilities. Proven experience of working to deadlines.
Desirable
- Previous RTT and Waitinglist Management
Skills
Essential
- Good oral and written communication skills Self-motivated with the ability to manage own workload Ability to prioritise competing tasks effectively Good organisational skills People person Keyboard skills
Desirable
- Excellent keyboard skills Excellent Word processing skills Excellent interpersonal skills
Knowledge
Essential
- Knowledge of the full range of administrative duties Good understanding of Trust policies and procedures Knowledge of the Hive system Confidentiality Health and Safety RTT targets
Desirable
- Knowledge of a range of software packages Understanding of wider IT agenda within NHS Knowledge of other Trust's IT systems
Other
Essential
- Conscientious and hard-working Proactive and able to work on own initiative Team player
Desirable
- Evidence of personal development
Person Specification
Qualifications
Essential
- General Education to GCSE standard or equivalent experience
- BTEC or equivalent knowledge. Evidence of further development.
Desirable
- ECDL RSA/NVQ Level III or equivalent. Word processing qualifications
Experience
Essential
- Previous clerical experience Experience of working as part of a multidisciplinary Team. Previous experience in booking and waiting list Management. Previous Healthcare experience. Problem solving abilities. Proven experience of working to deadlines.
Desirable
- Previous RTT and Waitinglist Management
Skills
Essential
- Good oral and written communication skills Self-motivated with the ability to manage own workload Ability to prioritise competing tasks effectively Good organisational skills People person Keyboard skills
Desirable
- Excellent keyboard skills Excellent Word processing skills Excellent interpersonal skills
Knowledge
Essential
- Knowledge of the full range of administrative duties Good understanding of Trust policies and procedures Knowledge of the Hive system Confidentiality Health and Safety RTT targets
Desirable
- Knowledge of a range of software packages Understanding of wider IT agenda within NHS Knowledge of other Trust's IT systems
Other
Essential
- Conscientious and hard-working Proactive and able to work on own initiative Team player
Desirable
- Evidence of personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
