Job summary
The Post holder will provide administration and business management support to the Operational Manager to operationally maintain and continually develop speciality services within the Directorate. The post holder will be expected to liaise with a wide range of healthcare professionals, nursing support and administration teams on a day to day basis to assist with waiting list targets, managing operations and service improvement.
Main duties of the job
Provide business support to the Deputy Directorate Manager and Operational Manager to assist in the delivery of safe and effective clinical services within the directorate/specialties, ensuring that all targets, deadlines and objectives are delivered as appropriate. Contribute to ensuring robust clinical governance systems are in place, which incorporates clinical incidents, claims, clinical guidelines and procedures. Manage and supervise all secretarial, clerical and waiting list posts within the directorate(s)Assist in the investigation and response to clinical incidents and complaints within appropriate timescales Act up in the absence of the Operational Manager as required
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Other
Essential
- Adaptable to the needs of the service
Qualifications
Essential
- Good Standard of Maths and English ILM level 3 in Management and Leadership or Equivalent
Desirable
- Business or IT Qualification
Experience
Essential
- Experience working in the hospital administration
- Experience of managing and supervising a team
- Experience of working to deadlines and targets
- Experience of working with medical staff and health care professionals
- Experience of managing front line complaints and assisting with investigations incidents
Desirable
- Extensive experience supporting patient outpatient and inpatient services
- Experience of Finance and supporting income/expenditure
Skills
Essential
- Ability to interpret performance information and develop actions
- Excellent interpersonal and communication skills
- Good Organisational skills and ability to plan and prioritise effectively
- Ability to use own initative
- IT skills including basic Microsoft office-awareness of data quality issues
- Ability to work under pressure/deadlines, capacity for staff motivation
Desirable
- Excellent Management skills and ability to manage conflict
Knowledge
Essential
- High level knowledge of patient and hospital administration systems
- Understanding of local governance
- Have an understanding of confidentiality and data protection
Desirable
- Knowledge of national and local Patient targets
Person Specification
Other
Essential
- Adaptable to the needs of the service
Qualifications
Essential
- Good Standard of Maths and English ILM level 3 in Management and Leadership or Equivalent
Desirable
- Business or IT Qualification
Experience
Essential
- Experience working in the hospital administration
- Experience of managing and supervising a team
- Experience of working to deadlines and targets
- Experience of working with medical staff and health care professionals
- Experience of managing front line complaints and assisting with investigations incidents
Desirable
- Extensive experience supporting patient outpatient and inpatient services
- Experience of Finance and supporting income/expenditure
Skills
Essential
- Ability to interpret performance information and develop actions
- Excellent interpersonal and communication skills
- Good Organisational skills and ability to plan and prioritise effectively
- Ability to use own initative
- IT skills including basic Microsoft office-awareness of data quality issues
- Ability to work under pressure/deadlines, capacity for staff motivation
Desirable
- Excellent Management skills and ability to manage conflict
Knowledge
Essential
- High level knowledge of patient and hospital administration systems
- Understanding of local governance
- Have an understanding of confidentiality and data protection
Desirable
- Knowledge of national and local Patient targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
