Job summary
To support the FM Matron in the monitoring of the Trust-wide delivery of FM services in line with the National Standards of Cleaning 2021.
A key member of the Trust monitoring team who will be integral in ensuring the standards of the E&F services are met as well as providing expert knowledge and advice in relation to cleaning and catering.
Main duties of the job
To assist & support the Trust E&F in delivering effective monitoring of contractual specifications alongside National standards.
To monitor, document and accurately report on performance levels of each of the following areas: Maintenance, Portering, Domestic Services, Linen, Waste management, Catering, Helpdesk standards, ensuring any potential failures of performance are escalated & recorded accordingly.
To liaise with stakeholders across the Trust, including, Patient reps, Nursing staff, Matrons, Managers to ensure full consultation & views are sought regarding the Facilities services.
To take appropriate action when contractual performance does not meet with the required output specification.
Support with the annual 'Patient Lead Assessments of the Care Environment' inspections across WTWA, ensuring the standards laid out in the PLACE documents are completed.
Undertake scheduled audits covering the Hard/Soft FM provision across the ORC & other hospital sites. This includes but not limited to Maintenance, Portering, Domestic Services, Linen, Waste management, Catering & Telecommunications.
Support the FM Matron with the planning & reviewing of audit schedules where required.
Support the FM Matron with operational delivery queries this may also include covering occasionally shifts and working later.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- Degree or equivalent experience.
Knowledge and Experience
Essential
- Experience of working at a Management level within Estates & Facilities Management Environment
- Provide expertise in at least one FM Service
- Full clean driving license
- Experience of working within a multi-disciplined Estates & Facilities management team
- Able to recognise the need to escalate issues outside the remit of the role in a timely manner.
- Able to communicate appropriately to other Trust or contractors teams to ensure effective service delivery is maintained.
- Able to promote services with internal and external customers
- Ability to review invoices and other contractor reporting processes details against contract delivery methodologies to ensure accuracy.
- Evidence of diplomacy and negotiation skills
- Ability to provide contractor liaison on a day to day basis.
- Ability to participate and chair in meetings.
- Able to perform within a management systems in delivering outcomes against specific programmes and budgets.
- Ability to work within and meet deadlines
- Competent in the use of IT software and the willingness to familiarise with other. specialist software packages as required
- Sound communication skills both written and oral.
Desirable
- Experience of Private Finance Initiative related contracts and monitoring procedures.
- Understanding of PFI contract payment mechanism
- Experienced in working with colleagues from Hard FM and clinical services.
Person Specification
Qualifications
Essential
- Degree or equivalent experience.
Knowledge and Experience
Essential
- Experience of working at a Management level within Estates & Facilities Management Environment
- Provide expertise in at least one FM Service
- Full clean driving license
- Experience of working within a multi-disciplined Estates & Facilities management team
- Able to recognise the need to escalate issues outside the remit of the role in a timely manner.
- Able to communicate appropriately to other Trust or contractors teams to ensure effective service delivery is maintained.
- Able to promote services with internal and external customers
- Ability to review invoices and other contractor reporting processes details against contract delivery methodologies to ensure accuracy.
- Evidence of diplomacy and negotiation skills
- Ability to provide contractor liaison on a day to day basis.
- Ability to participate and chair in meetings.
- Able to perform within a management systems in delivering outcomes against specific programmes and budgets.
- Ability to work within and meet deadlines
- Competent in the use of IT software and the willingness to familiarise with other. specialist software packages as required
- Sound communication skills both written and oral.
Desirable
- Experience of Private Finance Initiative related contracts and monitoring procedures.
- Understanding of PFI contract payment mechanism
- Experienced in working with colleagues from Hard FM and clinical services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
