Job summary
IT Technician
Give IT support where it really makes a difference
Our ambition is to build on our leading initiatives and revolutionise the way we work together. That's why we're embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.
You'll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi-million pound investment. From introducing enterprise-wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision-making of clinical and operational staff, we're using technology to increase organisational efficiency and improve patient health outcomes.
The role
As digital solutions roll out across MFT, effective IT support services become ever more important to delivering patient care. As the first point of contact for users, and a key member of the IT Support team, you'll log and resolve queries, incidents, problems and requests relating to both equipment and applications. Working on first- and second-line IT technical support issues, you'll take ownership of calls, escalating where necessary, and adhering closely to service level agreements. You'll also help to coach and support less-experienced members of the team.
Main duties of the job
Participate in the delivery of an efficient, responsive, effective and customer focused IT supportservice. IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.The IT support teams provides 2nd Line IT support all trust locations and users and will coordinatethe escalation of all non-resolved incidents and service requests to the IT Support Manager. Assist in the day-to-day co-ordination of work in own area.Provide specialist training for staff from own or other disciplines on own subject area, when required.Participate in an on-call or out-of-hours service, when required.
This role will be predominantly IT Support but will involve some specific work flows. This will require additional desirable qualities in relation to theVocera Clinical Communications System
Key functions will be:
- Maintenance of core data tables to ensure the availability of up to date and timely data information
- Deliver new system user training and ensure all users have appropriate system level access to enable them to fulfil their role
- Act as first line support for system users providing advice and guidance, resolving software problems where possible
- Assist in the production of a wide range of timely, verified information to meet ad-hoc requirements
- Act upon own initiative with regards to issues/problems/trends relating to the day-to-day administration of the Vocera system.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Education
Essential
- Microsoft qualifications or relevant experience
- Evidence of Personal Development
Desirable
- Further IT qualifications
- Relevant courses other than IT subjects.
Experience
Essential
- Proven experience in providing first and second line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
- Knowledge of Local Area Network / Wide Area Network concepts
Desirable
- Knowledge of IT Infrastructure Library (ITIL) Best Practices experience in NHS IT environment
- Previous administration of Vocera or other Clinical communications system
Attributes
Essential
- Ability to plan and organise broad range of complex activities, formulate and adjust plans which impact beyond own area
- Ability to drive and access to a vehicle at any time and to undertake shift working and out-of-hours on call cover.
Desirable
- Collaborative approach and good team working
- Ability to learn the skills needed for administration of Vocera or other Clinical communications system
Person Specification
Education
Essential
- Microsoft qualifications or relevant experience
- Evidence of Personal Development
Desirable
- Further IT qualifications
- Relevant courses other than IT subjects.
Experience
Essential
- Proven experience in providing first and second line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
- Knowledge of Local Area Network / Wide Area Network concepts
Desirable
- Knowledge of IT Infrastructure Library (ITIL) Best Practices experience in NHS IT environment
- Previous administration of Vocera or other Clinical communications system
Attributes
Essential
- Ability to plan and organise broad range of complex activities, formulate and adjust plans which impact beyond own area
- Ability to drive and access to a vehicle at any time and to undertake shift working and out-of-hours on call cover.
Desirable
- Collaborative approach and good team working
- Ability to learn the skills needed for administration of Vocera or other Clinical communications system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
