Job summary
The Digital Trainer role provides IT training to internal staff and other users who use the Trust's Hive Epic EPR. This includes classroom and ad-hoc training for the Trust's EPR system and also training for other IT applications in use across the Trust such as Office365 and digital dictation.
The WTWA Hive Epic Trainers will provide support to WTWA through the Optimisation phase of HIVE and to help support the optimisation of Hive across all of the WTWA sites. With a particular focus on outpatient workflows.
The post holder will be required to support the Associate Director of Digital Transformation and Associate Medical Director and WTWA Digital Leads to maintain oversight of all and a detailed understanding of the Hive Training.
They should possess excellent communication and prioritisation skills in order to facilitate the continuous improvement of digital and information technology solutions in support of WTWA clinical service delivery.
Main duties of the job
- Deliver relevant and appropriate training in the use of Hive EPIC EPR digital system to individuals and staff groups
- Provide follow up support to staff in the workplace after training if
- To lead scheduled classroom-based training, travelling across sites as
- To lead scheduled video-based training as required
- Work with the IT Service Management function to ensure issues identified via reported incidents are addressed via training
- Ensure feedback from staff is used to inform systems and applications development and changes
- Use training materials and documentation and ensure this is regularly updated
- Prepare training schedules, book users into training and advise staff on their training
- Liaise with stakeholder Service Managers and problem solving when visiting
- Keep records of all training provided as instructed and produce training outcome
- Use all opportunities to inform and educate staff about technology, software applications and training opportunities/benefits.
- Ensure that all trainers use IT equipment
- Support Training Needs Assessment processes where appropriate
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Essential Criteria
Essential
- Degree level qualification and/or equivalent experience of working in the NHS.
- Post graduate qualification in teaching or training qualification or significant experience of training at a senior level.
- Evidence of achievement in the use of IT and software applications
- At least 2 years working in a training capacity, preferably with EPIC EPR
- High level of expertise around the Microsoft Office suite (365) and Windows Operating system
- Highly competent in the use of Windows and Microsoft Outlook
- Extensive knowledge and experience of the EPIC electronic patient record and other key applications
- Evidence of planning and successfully delivering projects
- Working within a multi-professional team
- Ability to implement a variety of teaching techniques and respond to different learning styles
- Excellent organisational skills
- Excellent interpersonal skills including: oAbility to communicate effectively with all levels of staff, oSkilled use of verbal and non-verbal communications, oFormal and informal presentation skills, oClear, jargon-free writing style
- Able to: analyse complex tasks/concepts into logical, understandable procedures, communicate ideas clearly, persuade and motivate people, work under pressure and to specified deadlines,
- Uses initiative and able to adapt to changing situations and priorities
- Creative and flexible approach to problem solving
- Previous NHS experience and experience of NHS using clinical systems
- Experience of delivering training, either on a one-to-one basis or in a classroom environment
Desirable
- Experience in EPR and/or Clinical Systems Training
- Experience of designing and delivering training for an EPR or similar programme
- National, regional and local requirements for Education, Training and Development.
- Driver
Person Specification
Essential Criteria
Essential
- Degree level qualification and/or equivalent experience of working in the NHS.
- Post graduate qualification in teaching or training qualification or significant experience of training at a senior level.
- Evidence of achievement in the use of IT and software applications
- At least 2 years working in a training capacity, preferably with EPIC EPR
- High level of expertise around the Microsoft Office suite (365) and Windows Operating system
- Highly competent in the use of Windows and Microsoft Outlook
- Extensive knowledge and experience of the EPIC electronic patient record and other key applications
- Evidence of planning and successfully delivering projects
- Working within a multi-professional team
- Ability to implement a variety of teaching techniques and respond to different learning styles
- Excellent organisational skills
- Excellent interpersonal skills including: oAbility to communicate effectively with all levels of staff, oSkilled use of verbal and non-verbal communications, oFormal and informal presentation skills, oClear, jargon-free writing style
- Able to: analyse complex tasks/concepts into logical, understandable procedures, communicate ideas clearly, persuade and motivate people, work under pressure and to specified deadlines,
- Uses initiative and able to adapt to changing situations and priorities
- Creative and flexible approach to problem solving
- Previous NHS experience and experience of NHS using clinical systems
- Experience of delivering training, either on a one-to-one basis or in a classroom environment
Desirable
- Experience in EPR and/or Clinical Systems Training
- Experience of designing and delivering training for an EPR or similar programme
- National, regional and local requirements for Education, Training and Development.
- Driver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
