Community Administrator

Job summary

We are looking to recruit a pro-active, enthusiastic and motivated Business Support Administrator with strong administration and team working skills and a commitment to delivering high quality service, to support the TCR Team based at Meadway, Sale. This is a part time position working 37.50 hours,

This is an interesting post where you will have the opportunity to work alongside and deliver all administration processes. The Business Support Administratorwill assist the Senior Business Support Officer in providing an efficient business support function within a neighbourhood or specialist service area. They will work collaboratively with colleagues, partners, patients and other stakeholders to meet service need as part of the All Age Integrated Health and Social Care Service.

Our community healthcare teams inadults andchildren's servicesare employed by Manchester University NHS Foundation Trust and deployed to us, linking closely with our colleagues in Manchester Local Care Organisation. Our teams work as one and together we will make a massive difference to the health of people in Trafford.

Main duties of the job

• Handling of incoming telephone calls in a professional manner
• Send letters to patients and GPs
• Update internal systems with patient information / updates
• Creating patient files
• Stock control for frequently used supplies
• Typing of letters using specific templates on EMIS
• To organise and send out review appointments
• Typing of minutes
• Discharged patients who have cancelled or DNA, when asked by clinician, discharge from EMIS and send out letter to GP
• Book Interpreters when necessary
• Booking Rooms
• Taking and relaying accurate messages
• Managing incoming queries by email and internal system tasks / adding referrals and patient contacts to the patient electronic system (EMIS)
• Booking appointments over the telephone on EMIS
• Ordering and monitoring of equipment, medical supplies and stationery
• Deal with distressed and upset patients / family member and carers
• Creating patient files
• Archiving
• Report and follow up on any Estates or Health and Safety issues

This posts presents an exciting opportunity to work with Trafford residents to improve health and social outcomes and make a real difference in a multi-agency environment. In return we are able to offer a thorough induction programme, supportive preceptorship arrangements, regular supervision as well as ensuring support with continuing professionaldevelopment

If successful, you will be joining a supportive and friendly multi-agency team who share the same commitment.

About us

MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.