Job summary
You will be required to work as a key member of the Ward Team to develop and maintain the patient environment. To provide a high quality helpful, courteous beverage and meal service, to meet the needs of patients. In addition carrying out cleaning and related duties as required in order to assist in the delivery of the hotel services.
Customer Care & Communication
- To work as part of a team and communicate in a polite and positive manner with colleagues, Trust staff, patients and members of the public.
- To deal initially with any customer complaints.
- To demonstrate commitment to the department and the Trust.
- To give guidance to new members of staff with regard to department/ward layout and daily routine
Catering
- To assist in the preparation of all patient food services. To ensure that all food is prepared in a safe and hygienic manner at all times.
Main duties of the job
Main Tasks are-:-
- The distribution of menu folders
- Collect, wash, refill and distribute patient water jugs and glasses.
- To assist with the production of all meals necessary for the provision of patient service
- The regeneration of food in accordance with Food Hygiene Codes of Practice
- To plate and assemble patient meals accurately on tray for presentation to the patient
- Check temperature of foods and record prior to service to patients.
- Ensure that any patient requiring a special diet is catered for.
- Monitor and report wastage levels of patient meals
- The preparation and service of hot and cold beverages at designated times throughout the day.
- Prepare and serve a range of snack to patients between meals or on an ad-hoc basis as instructed by nursing staff.
- The collection of cutlery and crockery following the patient meal
- The washing up of all crockery and cutlery items and storage of such items at ward level.
- Adherence to all legislation and policies relating to patient meal service.
- Maintain ward kitchens and equipment in a clean and hygienic manner.
- Ensure that ward issues are maintained to the agreed level.
- Ensure stock control and rotation procedures are maintained.
- Conduct meal service by attractive presentation adhering to any specific request
Cleaning
- To deliver a full cleaning service towards within the hospital in accordance with Work Schedules and activity within the area, using own initiative to plan workload.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
Additional Duties;
- Empty and dispose of all household waste in accordance with the Trusts Infection Control and Waste Disposal Policies.
- Carry out general cleaning tasks i.e. damp dusting of all furniture, fixtures, fittings, skirtings and interior glass doors.
- Carry out high dusting of walls, ledges, perimeter fittings and paintwork.
- Clean all sanitary fittings and fixtures.
- Supply and replenish consumables i.e. paper towels, toilet rolls, soap etc.
- Clean and maintain floor areas/surfaces using the appropriate equipment.
- Clean the kitchen, fixtures and appliances.
- Clean and maintain Cleaning Store and equipment.
- Respond to any specialist cleaning procedure, adhering to Infection Control Guidelines.
Other Duties
- Report any mechanical defects, pest sightings or building/environment faults to a supervisor.
- Collect and return keys after securing door, windows and exits.
- Maintain appropriate levels of chemicals and equipment in area of work.
- Regularly check machinery and equipment, changing filters when necessary and reporting faults as required.
The post holder will operate at all times to high standards of probity. This will include: -
- Complying with Health & Safety Regulations and COSHH.
- Complying with HACCP procedures at all times
- Complying fully with all Trust policies and procedures
- Complying with all current Hygiene Regulations.
- Complying with the Data Protection Act. (Patient confidentiality)
- Complying with all Company, Trust and department procedures, regarding wastage.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
Additional Duties;
- Empty and dispose of all household waste in accordance with the Trusts Infection Control and Waste Disposal Policies.
- Carry out general cleaning tasks i.e. damp dusting of all furniture, fixtures, fittings, skirtings and interior glass doors.
- Carry out high dusting of walls, ledges, perimeter fittings and paintwork.
- Clean all sanitary fittings and fixtures.
- Supply and replenish consumables i.e. paper towels, toilet rolls, soap etc.
- Clean and maintain floor areas/surfaces using the appropriate equipment.
- Clean the kitchen, fixtures and appliances.
- Clean and maintain Cleaning Store and equipment.
- Respond to any specialist cleaning procedure, adhering to Infection Control Guidelines.
Other Duties
- Report any mechanical defects, pest sightings or building/environment faults to a supervisor.
- Collect and return keys after securing door, windows and exits.
- Maintain appropriate levels of chemicals and equipment in area of work.
- Regularly check machinery and equipment, changing filters when necessary and reporting faults as required.
The post holder will operate at all times to high standards of probity. This will include: -
- Complying with Health & Safety Regulations and COSHH.
- Complying with HACCP procedures at all times
- Complying fully with all Trust policies and procedures
- Complying with all current Hygiene Regulations.
- Complying with the Data Protection Act. (Patient confidentiality)
- Complying with all Company, Trust and department procedures, regarding wastage.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Food Service
Essential
Desirable
Person Specification
Food Service
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
