Job summary
An exciting opportunity has arisen within MFT Voluntary Services. We are looking , for an Assistant Voluntary Services Manager to support the recruitment and management of volunteers across all MFT sites. Based at Wythenshawe hospital, and with travel required to all sites, this post would ideally suit candidates seeking personal development in managerial experience.
The role
Volunteers play an important role here at MFT, supporting our patients and visitors, and making our hospitals truly welcoming and friendly environments. From meeting and greeting to supporting nursing colleagues on wards, their contribution is vital -- as is the team that recruits, trains, motivates and supports them. You'll assist the Voluntary Services Manager with every aspect of coordinating voluntary services, helping our volunteers to offer their best to the Trust and to get the most from their roles. This includes information gathering, record-keeping and reporting, as well as organising volunteer social events and recognition schemes. You will also oversee , together with the respective Chair's of a number of individual partner charity organisations linked to MFT, the recruitment of their Charity volunteers.
Main duties of the job
Together with colleagues based at Oxford Road Campus and North Manchester General Hospital, you will play an active role in the delivery of the Trust's Voluntary Services Strategy 2022-2025, Investing in Volunteers quality standard, and new volunteer initiatives - St John's Ambulance NHS Cadets and Walking with the Wounded.
Skills & knowledge required
Experience in a healthcare setting with a good understanding of the NHS is preferred, although not essential. You will have good organisational and administration skills, including the ability to follow detailed instructions. You'll also have exceptional communication and interpersonal skills, enabling you to inspire both confidence from managers and commitment from volunteers.
Selection process
If you are shortlisted, you will be contacted by email with further details of the selection process. This process will be carried out either onsite at the location of the role or, via MS Teams, so you will be required to have access to this software.
For further information please contact:- Sheila Wilkinson, Patient Experience of Care Manager
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our over 28,000 workforce to pursue their career goals. We set standards that other Trusts seek to emulate so you'll benefit from an extraordinary scale of opportunity.
We're also creating a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research & innovation through the introduction of Hive; our Electronic Patient Record system, launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, offering a robust infrastructure to facilitate high-quality research programmes. Moreover, we're excited to be progressing our MFT Green Plan along with our vison to become an Anchor Organisation, creating new jobs, promoting healthy lifestyles, developing skills and contributing to a zero-carbon environment for the benefit of the local neighbourhood.
At MFT, we create & foster a culture of inclusion & belonging, provide equal opportunities for career development that are fair, open & transparent, protecting your health & wellbeing & shaping MFT's future together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- Diploma or equivalent qualification / experience
Desirable
- Management qualification ECDL NAVSM membership
Knowledge
Essential
- Knowledge and understanding of the trust recruitment HR processes; Awareness of professional organisations which support volunteering eg HelpForce; NCVO; IiV; Knowledge of charitable sector service provision eg RVS and educational sector eg Pure Innovations; Awareness of local and national initiatives and policy for volunteering;Understanding of key policies including Information Governance, safeguarding, lone working, in relation to volunteering.
Desirable
- Awareness of Youth Volunteering Projects eg Pears Foundation; iWill; Awareness and understanding of the Investors In Volunteering Quality Standard;Experience of giving feedback to volunteers in a sensitive and appropriate manner
Training and Experience
Essential
- Experience of administrational work; Experience of managing databases ; Experience of working with a range of disciplines and external agencies; Good customer care skills; Recruitment experience
Desirable
- Experience of working with volunteers Previous NHS experience Experience of dealing with sensitive/distressing issues Experience of utilising the DBS clearance system, including document submission
Skills and Abilities
Essential
- Ability to undertake a wide range of administrative duties. Ability to work on own initiative Enthusiastic and well-motivated Enhanced communication skills with the ability to communicate with a range of health professionals, general public, volunteers Computer literate and ability to use a range of IT support programmes specifically Microsoft Word, Excel, Powerpoint and e-mail (Outlook). Microsoft Teams; Accurex/Zoom To work flexibly when required. Ability to maintain utmost confidentiality. Ability to work under pressure whilst paying attention to detail. Ability to work independently and as part of a team. Professional attitude. Committed to own personal and professional development.
Desirable
- Experience of using social media communication platforms eg "twitter". Ability to deal with occasional challenging behaviour Experience of policy writing and development Experience of working with colleagues to identify volunteering opportunities and developing plans to fulfil them.
Attributes
Essential
- Motivated self-starter Personable High level of personal integrity. Good team player with well-developed interpersonal skills Flexible to meet the needs of the service and adaptable Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities Committed to developing the team Show resilience, stamina and reliability under pressure. Enthusiastic and committed to service development.
Desirable
- Forward thinking Inspiring
Person Specification
Qualifications
Essential
- Diploma or equivalent qualification / experience
Desirable
- Management qualification ECDL NAVSM membership
Knowledge
Essential
- Knowledge and understanding of the trust recruitment HR processes; Awareness of professional organisations which support volunteering eg HelpForce; NCVO; IiV; Knowledge of charitable sector service provision eg RVS and educational sector eg Pure Innovations; Awareness of local and national initiatives and policy for volunteering;Understanding of key policies including Information Governance, safeguarding, lone working, in relation to volunteering.
Desirable
- Awareness of Youth Volunteering Projects eg Pears Foundation; iWill; Awareness and understanding of the Investors In Volunteering Quality Standard;Experience of giving feedback to volunteers in a sensitive and appropriate manner
Training and Experience
Essential
- Experience of administrational work; Experience of managing databases ; Experience of working with a range of disciplines and external agencies; Good customer care skills; Recruitment experience
Desirable
- Experience of working with volunteers Previous NHS experience Experience of dealing with sensitive/distressing issues Experience of utilising the DBS clearance system, including document submission
Skills and Abilities
Essential
- Ability to undertake a wide range of administrative duties. Ability to work on own initiative Enthusiastic and well-motivated Enhanced communication skills with the ability to communicate with a range of health professionals, general public, volunteers Computer literate and ability to use a range of IT support programmes specifically Microsoft Word, Excel, Powerpoint and e-mail (Outlook). Microsoft Teams; Accurex/Zoom To work flexibly when required. Ability to maintain utmost confidentiality. Ability to work under pressure whilst paying attention to detail. Ability to work independently and as part of a team. Professional attitude. Committed to own personal and professional development.
Desirable
- Experience of using social media communication platforms eg "twitter". Ability to deal with occasional challenging behaviour Experience of policy writing and development Experience of working with colleagues to identify volunteering opportunities and developing plans to fulfil them.
Attributes
Essential
- Motivated self-starter Personable High level of personal integrity. Good team player with well-developed interpersonal skills Flexible to meet the needs of the service and adaptable Able to plan and prioritise workload in order to meet deadlines and deal effectively with conflicting priorities Committed to developing the team Show resilience, stamina and reliability under pressure. Enthusiastic and committed to service development.
Desirable
- Forward thinking Inspiring
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
