Job summary
We are looking for an enthusiastic and motivated person to join the NIHR Manchester Clinical Research Facility at Wythenshawe Hospital. You will be responsible for providing clerical support to the research team; including reception duties, use of the electronic patient records to manage patient flow in and out of the research department, booking of patient appointments, preparing patient expenses, using basic databases/trackers and other general office/reception administration duties.
Main duties of the job
You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. This post is varied and we therefore seek a self motivated person with good communication, organisational and interpersonal skills.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
Reception Duties
- Greet young people , families and other visitors attending thereception area, ascertain their requirements and respond tothose requirements accordingly
- Ensure all new patients are provided with questionnaires
- Maintain the reception and waiting area to an orderly state atall times.
- Maintain the confidentiality, safety and security of thereception area.
- To enter clinic attendances and outcome onto HIVEClerical Duties
- Contribute to the administrative / secretarial service byundertaking copy typing as required
- Book appointments, update attendances.
- Receive and distribute incoming faxes / mail and emails toappropriate members of the team.
- Undertake filing and photocopying as required
- Distribution and sending of post
- Message taking and telephone calls.
- Filing of investigations/medical records, reports andphotocopying.
- In the standardised format, create clinical case notes for newpatients.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
Reception Duties
- Greet young people , families and other visitors attending thereception area, ascertain their requirements and respond tothose requirements accordingly
- Ensure all new patients are provided with questionnaires
- Maintain the reception and waiting area to an orderly state atall times.
- Maintain the confidentiality, safety and security of thereception area.
- To enter clinic attendances and outcome onto HIVEClerical Duties
- Contribute to the administrative / secretarial service byundertaking copy typing as required
- Book appointments, update attendances.
- Receive and distribute incoming faxes / mail and emails toappropriate members of the team.
- Undertake filing and photocopying as required
- Distribution and sending of post
- Message taking and telephone calls.
- Filing of investigations/medical records, reports andphotocopying.
- In the standardised format, create clinical case notes for newpatients.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Skills
Essential
- Good communication skills, and personable skills with public
Experience
Essential
- Previous Office / Reception experience
Desirable
- NHS/Health administration experience
- Previous roles dealing with the public
Skills
Essential
- Computer literate and previous use of computer programs such as office and excel.
Desirable
- Working with medical records and systems
Personal Attributes
Essential
- Demonstration of good verbal and written, communication and listening skills
Person Specification
Skills
Essential
- Good communication skills, and personable skills with public
Experience
Essential
- Previous Office / Reception experience
Desirable
- NHS/Health administration experience
- Previous roles dealing with the public
Skills
Essential
- Computer literate and previous use of computer programs such as office and excel.
Desirable
- Working with medical records and systems
Personal Attributes
Essential
- Demonstration of good verbal and written, communication and listening skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
