Job summary
Whilst overseas visitors can access its services, for the NHS to be financially sustainable it is vital they make a fair contribution towards the cost of those services. The NHS (Charges to Overseas Visitors) Regulations 2017 place a legal obligation on NHS Trusts to establish whether a person is an Overseas Visitor to whom charges apply, or whether they are exempt from charges.
As Overseas Patients Administrator you will be fundamental in assisting the Overseas & Chargeable Patients service in ensuring the Trust fulfills it's legal obligation to establish whether a patient is an Overseas Visitor to whom charges apply, or whether they are exempt from charges then recover those charges where applicable.
Main duties of the job
Assist the Administration Manager in the identification of patients who may be chargeable to receive NHS funded treatment, in line with the Department of Health and Trust policies.
Assist in the management of work streams ensuring that priorities are identified and dealt with and that problems are resolved as quickly as possible, working within Department of Health and Trust priorities and deadlines.
Liaise with external bodies to include The Home Office, Immigration Service, Police and other Hospital Trusts in the delivery of duties as necessary.
Attend quarterly Chargeable Patients Meetings arranged and Chaired by the Trust Contracting Department
Using established systems and in line with Department of Health guidance check that all patients who are newly referred or attending for a new episode of treatment are entitled to free NHS hospital treatment.
Arrange and undertake interviews with patients to clarify their eligibility for free NHS treatment.
Regularly review own practices and makes changes in accordance with current and/or best practice, makes suggestions for improved practice and identifies where other activities affect own practice
To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
To contribute positively to the effectiveness and efficiency of the teams in which he/she works.
To undertake any other duties at the request of the line manager, which are commensurate with the role, including project work.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
ESSENTIAL
Essential
- CONTINUED PROFESSIONAL DEVELOPMENT
- ABILITY AND WILLINGNESS TO UNDERTAKE TRAINING IN LINE WITH SERVICE NEEDS
- EXPERIENCE IN ADMINISTRATIVE PROCEDURES
- KNOWLEDGE OF ADMINISTRATIVE AND ORGANISATIONAL POLICES AND PROCEDURES
- EXPERIENCE IN DEALING WITH CHANGE OF PRIORITIES AT SHORT NOTICE
- EXPERIENCE OF TRUST IT SYSTEMS
- WRITTEN AND VERBAL COMMUNICATION
Desirable
- KNOWLEDGE OF THE DEPARTMENT OF HEALTH GUIDANCE ON IMPLEMENTATION OF THE OVERSEAS VISITORS REGULATIONS
- PREVIOUS EXPERIENCE IN ARRANGING NON-CLINICAL MEETINGS WITH PATIENTS
- PREVIOUS EXPERIENCE IN ATTENDING MEETINGS
- ABILITY TO SET TARGETS AND GE THINGS DONE
- IDENTIFY AND IMPLEMENT NEW PROCESSES AND PROCEDURES TO IMPROVE SERVICE
Person Specification
ESSENTIAL
Essential
- CONTINUED PROFESSIONAL DEVELOPMENT
- ABILITY AND WILLINGNESS TO UNDERTAKE TRAINING IN LINE WITH SERVICE NEEDS
- EXPERIENCE IN ADMINISTRATIVE PROCEDURES
- KNOWLEDGE OF ADMINISTRATIVE AND ORGANISATIONAL POLICES AND PROCEDURES
- EXPERIENCE IN DEALING WITH CHANGE OF PRIORITIES AT SHORT NOTICE
- EXPERIENCE OF TRUST IT SYSTEMS
- WRITTEN AND VERBAL COMMUNICATION
Desirable
- KNOWLEDGE OF THE DEPARTMENT OF HEALTH GUIDANCE ON IMPLEMENTATION OF THE OVERSEAS VISITORS REGULATIONS
- PREVIOUS EXPERIENCE IN ARRANGING NON-CLINICAL MEETINGS WITH PATIENTS
- PREVIOUS EXPERIENCE IN ATTENDING MEETINGS
- ABILITY TO SET TARGETS AND GE THINGS DONE
- IDENTIFY AND IMPLEMENT NEW PROCESSES AND PROCEDURES TO IMPROVE SERVICE
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
