Job summary
The Trust's Interpretation and Translation Service provides around the clock, face to face, virtual and telephone interpretation including British Sign Language (BSL).
Language barriers have the potential to significantly impact on the quality of health leading to inequalities in health and a poor patient experience. The MFT Interpretation and Translation Service (ITS), is an essential service which facilitates communication between patients and healthcare professionals throughout MFT where very large numbers of service users do not read, write, or speak English to a high enough standard to be able to communicate effectively.
In this role you will provide an efficient and comprehensive administrative support to the Interpretation and Translation Services in a supervisory role.
The post holder will work as part of a team and will be required to prioritise workloads on a daily basis. The post holder will be expected to undertake a role of flexibility and work closely with colleagues, to ensure adequate support to the Interpretation and Translation Services.
Main duties of the job
MAIN DUTIES & RESPONSIBILITES
- Allocate work and supervise allocation of work for support staff.
- Maintain an effective tracking system for all referrals and bookings, extracting information as required.
- Provide a comprehensive administration support service to the referral and allocation process with the Interpretation and Translation Service.
- Ensure records are kept up to date with all interpretation appointments and bookings in order to support creation of reports.
- Support the Service Manager to introduce regular audits and reports on the service.
- Ensure all invoices are accurately entered onto the booking system, following up on any queries raised with the external providers. Negotiating the necessary changes to invoices around service delivery provision.
- Liaising with accounts payable regarding invoice status.
- Provide a professional and customer friendly reception service to telephone callers and clinical staff, identifying their requirements and responding accordingly.
About us
At MFT we not only listen to our patients and staff, we put their ideas into practice. From benchmarking quality to building organisational capacity, skills development to succession planning. In this role, you will focus on providing administrative support to clinical services in ensuring the seamless booking of Interpretation & Translation Services for patients whose first language is not English
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Skills and Abilities
Essential
- working in an office environment
- experience of updating patient records/notes
- Excellent telephone manner
- Ability to multi task and prioritise
Desirable
- working with databases
- Problem solving ability
Knowledge & understanding
Essential
- Experience of working with microsoft packages
- Good understanding of confidentiality
- Experience of Data collection (inputting)
- Experience & knowledge of administrative systems
Desirable
- Experience working with patient management systems
- Knowledge of varying cultures and languages
Person Specification
Skills and Abilities
Essential
- working in an office environment
- experience of updating patient records/notes
- Excellent telephone manner
- Ability to multi task and prioritise
Desirable
- working with databases
- Problem solving ability
Knowledge & understanding
Essential
- Experience of working with microsoft packages
- Good understanding of confidentiality
- Experience of Data collection (inputting)
- Experience & knowledge of administrative systems
Desirable
- Experience working with patient management systems
- Knowledge of varying cultures and languages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
1st Floor, Manchester Sickle Cell & Translation Service
352 Oxford Road
Manchester
M13 9NL
Employer's website
https://mft.nhs.uk/careers/ (Opens in a new tab)
