Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Community Healthcare Support Worker

The closing date is 03 May 2026

Job summary

At a time when Community health services are becoming ever more important within the NHS, this exciting opportunity offers a full-time position within a team of community nurses, therapists and mental health colleagues. If you would you like to contribute to the delivery of high standard patient care we would like to hear from you.

We pride ourselves on being caring, competent and compassionate. Patients and service users are at the heart of everything that we do. We aim to provide high quality, safe services which improve the health, wellbeing and independence of the people we serve. We are looking for people who share our mindset and are passionate about providing the best care.

You will be confident in taking on new responsibilities, with appropriate training, manage a varied case load and work holistically within a team. The service covers 7 days per week 8am to 8pm.

We believe that working with us isn't just a job, it's a career, where your ideas are listened to, your skills and successes are valued and recognized, to enable you to perform at your best.

We are seeking full time applicants, however part time hours will also be considered. You will need to be computer literate although additional training can be provided. A valid driving license and access to a vehicle for work purposes is essential for this role. Although we can offer a lease car scheme to help.

Main duties of the job

To provide a high standard of clinical care, encompassing a holistic approach under the direction of a trained nurse, in patient's homes.

Working within the a defined community nursing caseload for a group of GP Practices as part of the Integrated Community Care Team.

The post holder will have responsibility for maintaining safe practice by following relevant Trust policies according to clinical setting, holistic nursing assessments and care plans are recorded in line with Trust and NMC record keeping standards and clinical care at all times meets acceptable standards of patient safety and quality outcomes.

The post holder will be required to work with a high degree of autonomy and professional accountability. A primary aim of the role is to prevent unnecessary admission of patients to an acute hospital and support timely discharge into the community. The post holder will also have a responsibility for health protection and promotion programmes that improve and reduce inequalities.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

20 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time

Reference number

348-MNH-11003

Job locations

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

GCSE in Maths and English or equivalent.
Demonstrate an acceptable
level of numeracy and literacy
Full Driving licence.

Experience

Essential

An ability to follow care plans as determined by a qualified practitioner.
An ability to carry out routine observations and to advise a qualified practitioner where a change in care may be required.
An ability to prioritise workload.
Able to work as part of a team.
An ability to use general IT applications.
An ability to work without direct supervision.
Flexible and adaptive
Non-judgmental
Self-reflecting with regards to
personal and professional development

Desirable

Knowledge of recent national NHS initiatives
Experience in working in a healthcare setting.
Experience of working in an environment where clients demonstrating challenging behaviour
An awareness or experience of using patient systems.

Additional Criteria

Essential

Ability to communicate with patients, carers and clients where motivation maybe low and engagement is difficult, necessitating the use of motivational and persuasive skills where there maybe barriers to understanding.
Communication skills required where a client may present with complex needs and persuasion, or negotiation is required to ensure the most appropriate care is given.
Ability to recognise a deteriorating patient and to escalate concerns.
Knowledge and understanding of confidentiality, and especially how that would apply in a Health setting.
An ability to recognise and act appropriately in an emergency requiring the intervention of a senior nurse, doctor, or emergency services.

Person Specification

Qualifications

Essential

GCSE in Maths and English or equivalent.
Demonstrate an acceptable
level of numeracy and literacy
Full Driving licence.

Experience

Essential

An ability to follow care plans as determined by a qualified practitioner.
An ability to carry out routine observations and to advise a qualified practitioner where a change in care may be required.
An ability to prioritise workload.
Able to work as part of a team.
An ability to use general IT applications.
An ability to work without direct supervision.
Flexible and adaptive
Non-judgmental
Self-reflecting with regards to
personal and professional development

Desirable

Knowledge of recent national NHS initiatives
Experience in working in a healthcare setting.
Experience of working in an environment where clients demonstrating challenging behaviour
An awareness or experience of using patient systems.

Additional Criteria

Essential

Ability to communicate with patients, carers and clients where motivation maybe low and engagement is difficult, necessitating the use of motivational and persuasive skills where there maybe barriers to understanding.
Communication skills required where a client may present with complex needs and persuasion, or negotiation is required to ensure the most appropriate care is given.
Ability to recognise a deteriorating patient and to escalate concerns.
Knowledge and understanding of confidentiality, and especially how that would apply in a Health setting.
An ability to recognise and act appropriately in an emergency requiring the intervention of a senior nurse, doctor, or emergency services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)