Job summary
We are looking for an enthusiastic, flexible, and self-motivated person to join our friendly Reception Team at the Bitterne Health Centre.
The successful candidate will have a caring and courteous manner and enjoy working with and meeting people, working between 15.45hrs until 20.00hrs You will be working within the Estates Team and working in liaison with clinicians, patients and visitors You will need to be resourceful, organised and capable of delivering high quality support to busy services during challenging times
You will work alongside multidisciplinary colleagues, working with clinical colleagues and service managers. You will work as part of the reception team but also autonomously and will be responsible for managing your own workload.
If you are organised and looking for a new challenge in a truly rewarding environment, then please apply today!
Main duties of the job
To provide a welcoming friendly approachable comprehensive and efficient front of house reception for visitors and staff at the Bitterne Health Centre.
To direct patient and visitors to the correct waiting areas.
To keep the reception areas safe clean and tidy at all times.
To report any maintenance issues as they occur.
To be responsible for smooth running and bookings of the hot desk rooms and consultation rooms.
To respond to and answer all incoming telephone and face to face enquiries.
To effectively prioritise own workload whilst maintaining confidentiality and diplomacy at all times both independently or as part of a team.
Duties will be worked/carried out during the times of the evening clinics.
To carry out other duties as necessary to meet the changing needs of Hampshire and Isle of Wight Healthcare NHS Foundation Trust in accordance with management requirements and appropriate to banding.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
- Being able to demonstrate an understanding of the principles of equality diversity and inclusion and how they apply to staff and patients in a healthcare setting
- Able to demonstrate personal commitment to challenging discrimination and promoting equalities at an appropriate level for the post
Desirable
- Business Admin Diploma Level 3 or equivalent course or experience
Experience
Essential
- Previous experience in a customer care environment
- Experience of working in a constantly changing environment
Desirable
- Experience of using NHS IT and Patient administration systems
- Previously worked within a healthcare setting
- Previous experience of handling monies
Additional Criteria
Essential
- Demonstrate tact and diplomacy
- Able to remain calm whilst under pressure
- Professional at all times
- Able to liaise with other healthcare professional, patients and visitors
- Being flexible and adaptable at work in order to meet competing priorities
- Understanding of personal health and safety responsibilities
- Being able to demonstrate an understanding of the principles of equality, diversity and inclusion and how they apply to staff and patients in a healthcare setting
- Able to demonstrate personal commitment to challenging discrimination and promoting equalities at an appropriate level for the post
- The role requires a Standard DBS
- The role requires the post holder to sign up to the Automatic Renewal DBS system
- Is able to work legally in the UK
Desirable
- Understanding of infection control procedures
- Understanding of the meaning of improving working lives
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
- Being able to demonstrate an understanding of the principles of equality diversity and inclusion and how they apply to staff and patients in a healthcare setting
- Able to demonstrate personal commitment to challenging discrimination and promoting equalities at an appropriate level for the post
Desirable
- Business Admin Diploma Level 3 or equivalent course or experience
Experience
Essential
- Previous experience in a customer care environment
- Experience of working in a constantly changing environment
Desirable
- Experience of using NHS IT and Patient administration systems
- Previously worked within a healthcare setting
- Previous experience of handling monies
Additional Criteria
Essential
- Demonstrate tact and diplomacy
- Able to remain calm whilst under pressure
- Professional at all times
- Able to liaise with other healthcare professional, patients and visitors
- Being flexible and adaptable at work in order to meet competing priorities
- Understanding of personal health and safety responsibilities
- Being able to demonstrate an understanding of the principles of equality, diversity and inclusion and how they apply to staff and patients in a healthcare setting
- Able to demonstrate personal commitment to challenging discrimination and promoting equalities at an appropriate level for the post
- The role requires a Standard DBS
- The role requires the post holder to sign up to the Automatic Renewal DBS system
- Is able to work legally in the UK
Desirable
- Understanding of infection control procedures
- Understanding of the meaning of improving working lives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
