Job summary
An exciting opportunity has arisen within Hampshire and Isle of Wight Healthcare NHS Foundation Trust in the Community Health Team based at Newport Health & Wellbeing Centre for a Business Support Officer leading a team of Administrators.
Main duties of the job
The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the Community Cluster. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. They will be responsible for managing and prioritising their own workload, ensuring that deadlines are met and will be required to use their own initiative.
The post holder will support the effective running of the departments within the Cluster which requires managing flow of work, clinic coordination including patient appointments, reviewing, and maintaining waiting list, updating clinical records both electronic and paper, recording referrals, typing clinical letters, filing and ordering resources.
The post holder will proactively support the Cluster in the development of standards and change initiatives and will assist with the day-to-day operational work, liaising with all members of the Cluster and outside agencies. They will work within departmental guidelines and procedures to support Cluster with a range of activities such as audit or research programmes & information gathering.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- Must be literate and numerate to GCSE level [A-C] in 5 subjects or equivalent qualification
- Accredited admin/business qualification - (e.g. European Computer Driving Licence, RSA, NVQ L3 or Equivalent) or relevant equivalent experience.
- Good working knowledge of NHS clinical I.T. systems appropriate to role i.e. PAS, Paris, system1, e-care is desirable -- appropriate to role.
- Knowledge of Oracle system.
- Advanced professional skills in using a range of computer software including Microsoft Office
- i.e. Word/Excel/Power point / Outlook and general experience with information systems/databases
- Understanding of administrative policies and procedures
- 2 years' experience of supervision of staff and familiar of HR processes
- Experience of service development
- Experience of working within Health and Social care setting or equivalent
- Experience of working in a Customer Service environment
- Understanding of administrative policies and procedures
- Experience in dealing with complex/ confidential issues & situations
Desirable
- Work towards Business Admin NVQ level 4 or equivalent / evidence of personal development in relevant area
- Knowledge of methods to monitor and analyse service performance statistical data, utilising in house systems
Experience
Essential
- Administration teams experience
- of demanding workload in a pressured environment
- Working with computer screens, requiring concentration for long periods of times / attention to detail
- Ability to travel to locations across the Island to support the work of the Cluster / Locality
- Ability to work in a variety of environments including home - agile working is integral to all administrative roles
Desirable
- Evidence of agile working
- Contribute to improving quality.
- Maintain quality in own work and encourage others to do so
- Support equality and value diversity
- Ability to adapt to change within working situation
Person Specification
Qualifications
Essential
- Must be literate and numerate to GCSE level [A-C] in 5 subjects or equivalent qualification
- Accredited admin/business qualification - (e.g. European Computer Driving Licence, RSA, NVQ L3 or Equivalent) or relevant equivalent experience.
- Good working knowledge of NHS clinical I.T. systems appropriate to role i.e. PAS, Paris, system1, e-care is desirable -- appropriate to role.
- Knowledge of Oracle system.
- Advanced professional skills in using a range of computer software including Microsoft Office
- i.e. Word/Excel/Power point / Outlook and general experience with information systems/databases
- Understanding of administrative policies and procedures
- 2 years' experience of supervision of staff and familiar of HR processes
- Experience of service development
- Experience of working within Health and Social care setting or equivalent
- Experience of working in a Customer Service environment
- Understanding of administrative policies and procedures
- Experience in dealing with complex/ confidential issues & situations
Desirable
- Work towards Business Admin NVQ level 4 or equivalent / evidence of personal development in relevant area
- Knowledge of methods to monitor and analyse service performance statistical data, utilising in house systems
Experience
Essential
- Administration teams experience
- of demanding workload in a pressured environment
- Working with computer screens, requiring concentration for long periods of times / attention to detail
- Ability to travel to locations across the Island to support the work of the Cluster / Locality
- Ability to work in a variety of environments including home - agile working is integral to all administrative roles
Desirable
- Evidence of agile working
- Contribute to improving quality.
- Maintain quality in own work and encourage others to do so
- Support equality and value diversity
- Ability to adapt to change within working situation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
