Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Business Support Manager

The closing date is 01 March 2026

Job summary

We are seeking an enthusiastic and highly motivated Business Support Manager to support the Mental Health Acute & Crisis Services covering maternity leave for 14 months.

As the Business Support Manager, you will be responsible for supporting the delivery of service objectives for a portfolio of services led by Service Managers and Clinical Matrons within the Isle of Wight Division.

You will support Service Managers, the Administration and Business Support Divisional Manager on business objectives - performance, governance, workforce, service improvement, information management, business continuity, communications, finance and risk.

Be responsible for the strategic development, implementation and management of administrative policies and procedures, working autonomously and using own initiative.

Seek improvement, where opportunities exist, within services and across the portfolio, providing co-ordination of activities to support change.

Act on behalf of the patient in enabling the Trust to be efficient and a provider of high-quality care.

Main duties of the job

Key duties include:

Line management for senior administrative staff within the portfolio of services, including the supervision, recruitment, appraisals, performance issues and initial stages of grievance and disciplinary procedures.
Responsible for assisting with the co-ordination of all aspects of clinical staffing across the portfolio on a day-to-day basis.
Supporting the effective rostering of clinical staff on HR systems in accordance with divisional or trust-wide policy.
Ensure that staff resources are distributed according to need and priority, particularly when organising cover for sickness/absence.
Oversee clinic management and utilisation for the services.
Provide support with appropriate service improvement projects through stages of designing, planning and implementation. Lead on appropriate tasks to help deliver project plans to timescales.
Establish systems and processes to report and monitor performance for key targets (local and national) and operational objectives. Contribute to seeking solutions to problems where performance is not achieved, with the support of clinical/operational colleagues/corporate support services.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Date posted

16 February 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year Based on full time hours

Contract

Fixed term

Duration

14 months

Working pattern

Full-time

Reference number

348-IOW-10035

Job locations

Sevenacres

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Training and/or relevant experience to degree level
Numerate and literate with analytical skills
Demonstrates leadership qualities and ability to work at a strategic level

Experience

Essential

Demonstrable experience and knowledge of developing and implementing administrative policies, procedures and practices
Experience of managing complex projects within constraints of time & resources
Experience of involvement in formal HR procedures e.g. grievance / capability
Demonstrable ability to effectively manage resources, people and facilities
Able to collate and analyse complex information and produce concise reports and presentations
Experience of successfully managing staff, dealing with difficult situations and managing potential conflict

Person Specification

Qualifications

Essential

Training and/or relevant experience to degree level
Numerate and literate with analytical skills
Demonstrates leadership qualities and ability to work at a strategic level

Experience

Essential

Demonstrable experience and knowledge of developing and implementing administrative policies, procedures and practices
Experience of managing complex projects within constraints of time & resources
Experience of involvement in formal HR procedures e.g. grievance / capability
Demonstrable ability to effectively manage resources, people and facilities
Able to collate and analyse complex information and produce concise reports and presentations
Experience of successfully managing staff, dealing with difficult situations and managing potential conflict

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Sevenacres

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Sevenacres

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)