Job summary
This is an exciting opportunity to help grow a culture of continuous improvement as a Quality Improvement (QI) Coach. The role at the Academy of Research and Improvement, within Hampshire and Isle of Wight Healthcare NHS Foundation Trust, involves co-designing and co-delivering our QI training and workshop programme, supporting networks and ensuring the sharing of learning from QI.
This is a role for someone who thrives on inspiring change, using creativity to engage people, and enabling practical and accessible improvement approaches.
As an Academy, we are committed to community-based research, innovation, and improvement that leads to better care for everyone. As a QI Coach, you will use your expertise in QI methodologies and approaches to support and coach individuals and teams in delivering a variety of QI initiatives. Working collaboratively with our patients, staff, and community organisations is pivotal to this role.
Learn more about the Academy: https://academy.hiowhealthcare.nhs.uk
Main duties of the job
As a Quality Improvement Coach, you will:
Provide coaching, training, and advice in QI methodologies, project design, measurement for improvement, leadership, and change management to staff and services.
Co-design, deliver and continually improve the Academy's QI training programme, ensuring content is high quality, up to date and accessible.
Work closely with patients, service users, carers and communities to enable partnership working.
Monitor and track outcomes from QI activity, providing reports and learning.
Support shared learning across the Trust through presentations, events, and communication channels.
Actively contribute to team meetings, peer supervision and development activities within the Academy.
Be a visible and approachable leader, championing continuous improvement
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Formal training in Quality Improvement methodologies (e.g. Model for Improvement, Lean, Six Sigma, Human Factors)
Desirable
- Postgraduate qualification in improvement science, leadership, or healthcare management
- Coaching or facilitation qualification
Experience
Essential
- Significant experience leading or supporting QI projects in a healthcare setting
- Experience of coaching individuals and teams in QI methods
- Experience of delivering training or workshops
- Experience of working with multidisciplinary teams
Desirable
- Experience of working across organisational boundaries
- Experience of using QI tools in complex systems or at scale
- Experience of engaging patients and service users in improvement work
Additional Criteria
Essential
- In-depth understanding of QI methodologies and tools
- Knowledge of NHS improvement priorities, policies, and regulatory frameworks
- Understanding of data for improvement and measurement for change
- Excellent facilitation, coaching, and influencing skills
- Strong analytical and problem-solving skills
- Ability to communicate complex information clearly to a range of audiences
- Ability to manage multiple priorities and work autonomously
- Skilled in using data to drive improvement
Desirable
- Knowledge of behavioural science, change management, or implementation science
- Familiarity with digital tools for QI (e.g. SPC charts, QI Life, Life QI)
- Ability to design and evaluate improvement programmes
- Ability to build improvement capability in others through mentoring and training
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Formal training in Quality Improvement methodologies (e.g. Model for Improvement, Lean, Six Sigma, Human Factors)
Desirable
- Postgraduate qualification in improvement science, leadership, or healthcare management
- Coaching or facilitation qualification
Experience
Essential
- Significant experience leading or supporting QI projects in a healthcare setting
- Experience of coaching individuals and teams in QI methods
- Experience of delivering training or workshops
- Experience of working with multidisciplinary teams
Desirable
- Experience of working across organisational boundaries
- Experience of using QI tools in complex systems or at scale
- Experience of engaging patients and service users in improvement work
Additional Criteria
Essential
- In-depth understanding of QI methodologies and tools
- Knowledge of NHS improvement priorities, policies, and regulatory frameworks
- Understanding of data for improvement and measurement for change
- Excellent facilitation, coaching, and influencing skills
- Strong analytical and problem-solving skills
- Ability to communicate complex information clearly to a range of audiences
- Ability to manage multiple priorities and work autonomously
- Skilled in using data to drive improvement
Desirable
- Knowledge of behavioural science, change management, or implementation science
- Familiarity with digital tools for QI (e.g. SPC charts, QI Life, Life QI)
- Ability to design and evaluate improvement programmes
- Ability to build improvement capability in others through mentoring and training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
