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Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Support Worker ¿ Community Mental Health Team

The closing date is 30 November 2025

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Job summary

We are currently looking for a highly motivated Health Care Support Worker. Rivers CMHT provides compassionate, kind and recovery focused care to our patients, carers and their families. You will need to be able to work autonomously in the community and use your own initiative after you complete your training. The successful candidates will have good administration and IT skills and be able to type. You will also need excellent communication skills and you will need to work alongside other agencies to promote holistic recovery focused care. You will carry a caseload, take an active part in our multidisciplinary meetings and be part of the shared care team. You will have regular supervision and also have the opportunity to train and further your career development. You will also need to complete phlebotomy training as part of this job to enable you to work our clinics, alongside our psychiatric nurses.

Main duties of the job

To provide support to nurses in the depot and Clozapine Clinic, including phlebotomy. Work under the direction and supervision of qualified staff. To be able to undertake specific therapeutic roles with service users, that may include but is not limited to, Anxiety Management work, Graded exposure work, behavioural activation work and client-centred recovery focused care. To observe, report and record changes in the service user's physical health, mental health and behaviour. To give and receive clear messages by telephone and or personal contact. To identify and provide advice support to service users to help them complete daily living activities i.e. personal hygiene, diet and fluid intake, clothing and laundry, maintaining personal care/environment, sleep and activity, and physical observations. To act in a manner to respect customs, individuality, values, sexuality and spiritual beliefs, actively supporting the individual to fulfil these. To identify and provide social activities, emotional support and stability to service users to ensure effective engagement whilst maintaining professional boundaries. To contribute and be actively involved in the assessment, planning, implementation and evaluating of care. To provide escort duties to the service user under the direction of a qualified team member. To create and maintain professional supportive relationships with all members of staff, with other professionals and agencies to enhance recovery.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Details

Date posted

17 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

348-MNH-9648

Job locations

The Bridge Centre (Basingstoke)

New Road

Basingstoke

Hampshire

RG21 7PJ


Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

  • Literacy and numeracy skills.
  • Previous mental health experience.
  • Basic computer skills.
  • Must be able to type.
  • Access to a vehicle for work purposes.

Desirable

  • NVQ 2/3 or equivalent.

Experience

Essential

  • Good listening skills.
  • Knowledge of mental illness and its effects on service users and carers.
  • Good communication skills.
  • Evidence of effective interpersonal skills.
  • Good organisational skills.

Desirable

  • Be able to co-facilitate group work.
  • Worked in a mental health setting for at least 12 months.
  • Phlebotomy skills.

Additional Criteria

Essential

  • Demonstrate evidence of teamwork.
  • Be able to work flexibly according to service needs.
  • Able to demonstrate empathy and compassion.
  • Demonstrate assertive qualities.
  • Able to take direction and instruction.
  • Honest and trustworthy.
  • Confident, respectful, self-reliant, aware of personal boundaries and resourceful.
  • Be able to work as part of team and on own initiative.
  • Be able to evidence good work ethic.

Desirable

  • Be imaginative, enthusiastic, adaptable, affable.
Person Specification

Qualifications

Essential

  • Literacy and numeracy skills.
  • Previous mental health experience.
  • Basic computer skills.
  • Must be able to type.
  • Access to a vehicle for work purposes.

Desirable

  • NVQ 2/3 or equivalent.

Experience

Essential

  • Good listening skills.
  • Knowledge of mental illness and its effects on service users and carers.
  • Good communication skills.
  • Evidence of effective interpersonal skills.
  • Good organisational skills.

Desirable

  • Be able to co-facilitate group work.
  • Worked in a mental health setting for at least 12 months.
  • Phlebotomy skills.

Additional Criteria

Essential

  • Demonstrate evidence of teamwork.
  • Be able to work flexibly according to service needs.
  • Able to demonstrate empathy and compassion.
  • Demonstrate assertive qualities.
  • Able to take direction and instruction.
  • Honest and trustworthy.
  • Confident, respectful, self-reliant, aware of personal boundaries and resourceful.
  • Be able to work as part of team and on own initiative.
  • Be able to evidence good work ethic.

Desirable

  • Be imaginative, enthusiastic, adaptable, affable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

The Bridge Centre (Basingstoke)

New Road

Basingstoke

Hampshire

RG21 7PJ


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

The Bridge Centre (Basingstoke)

New Road

Basingstoke

Hampshire

RG21 7PJ


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Caroline Fonseca

caroline.fonseca1@nhs.net

02382316300

Details

Date posted

17 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

348-MNH-9648

Job locations

The Bridge Centre (Basingstoke)

New Road

Basingstoke

Hampshire

RG21 7PJ


Supporting documents

Privacy notice

Hampshire and Isle of Wight Healthcare NHS Foundation Trust's privacy notice (opens in a new tab)