Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Healthcare Support Worker

The closing date is 30 November 2025

Job summary

An exciting opportunity has arisen for a Band 3, Health Care Support Worker to join the Basingstoke Older Persons Mental Health Memory Assessment Service

The team is a highly supportive and innovative team that aspires to provide a responsive, safe, effective, caring service that is well led.

The Older Persons Mental Health Service is looking for a motivated health care support worker to provide and deliver skilled interventions to older people with mental health needs within Basingstoke and Deane district.

The role involves providing post diagnostic support to those diagnosed with dementia in the community to continue to manage their own wellbeing and independence at home, as well as providing support and signposting to families and their carers.

To be a successful member of our team you will need to be motivated, passionate and have a genuine interest in working with older people. You will need to be able to demonstrate a real commitment to providing high quality and compassionate care to patients and their families and be a supportive team member.

Due to the nature of this post, you will need to carry out home visits, a car driver is essential with access to your own car.

Main duties of the job

To support patients with dementia and their carers in the home environment through post diagnostic follow-up, signposting, providing carer's support and education.

To support the team, including nurses, doctors, psychologists through flexible and proactive working.

To support the duty nurse with answering incoming calls and signposting to agencies.

To be competent in reviewing mental state, identifying risks and safeguarding concerns.

To effectively communicate with the wider team.

To accurately record service user information.

To work in accordance with an agreed plan of care and under the direction and supervision of professionally qualified staff to promote the maintenance of living well and post diagnostic support

To undertake baseline physical observations.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Date posted

17 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,958 a year

Contract

Permanent

Working pattern

Part-time

Reference number

348-MNH-9731

Job locations

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Literacy and numeracy skills
Full driving licence and use of a vehicle
Experience of working with older persons both organic & functional preferably in a community setting
Understanding of organic and functional illness.

Desirable

Completion of NVQ Level 3 in Health and Social Care
GCSE in English & Mathematics at level C or above (or equivalent)
Care Certificate

Experience

Essential

Evidence of effective interpersonal skills
Good organisational skills
Computer literate and able to use Microsoft Office.
The ability to solve simple problems, work independently, following instructions and seek assistance when
needed.
Demonstrate evidence of team working
Able to take direction and instruction
Ability to fulfil the travel requirements of the post
To demonstrate flexibility in deployment and work bases
Able to attend a five day full time induction programme
Able to attend and participate in all statutory & mandatory training events

Desirable

Additional Criteria

Essential

Experience of working with service users with long term mental health needs, preferably in a community setting
An understanding of the principles and philosophies of recovery oriented work
Honest and trustworthy
Respectful, aware of personal boundaries
To be emotionally resilient

Desirable

Person Specification

Qualifications

Essential

Literacy and numeracy skills
Full driving licence and use of a vehicle
Experience of working with older persons both organic & functional preferably in a community setting
Understanding of organic and functional illness.

Desirable

Completion of NVQ Level 3 in Health and Social Care
GCSE in English & Mathematics at level C or above (or equivalent)
Care Certificate

Experience

Essential

Evidence of effective interpersonal skills
Good organisational skills
Computer literate and able to use Microsoft Office.
The ability to solve simple problems, work independently, following instructions and seek assistance when
needed.
Demonstrate evidence of team working
Able to take direction and instruction
Ability to fulfil the travel requirements of the post
To demonstrate flexibility in deployment and work bases
Able to attend a five day full time induction programme
Able to attend and participate in all statutory & mandatory training events

Desirable

Additional Criteria

Essential

Experience of working with service users with long term mental health needs, preferably in a community setting
An understanding of the principles and philosophies of recovery oriented work
Honest and trustworthy
Respectful, aware of personal boundaries
To be emotionally resilient

Desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)