Business Support Administrator- Health Visiting/School Nursing

Job summary

Would you like to join our friendly and welcoming team, supporting children and families in Portsmouth? We are looking for motivated and dynamic administrators for permanent part-time roles for 24 hours per week and 30 hours per week, worked Monday-Friday between the hours of 8.30am to 5pm.

The role includes providing high quality administrative support to the Health Visiting and School Nursing team, based in the Civic Offices in Portsmouth. Free parking is currently provided.

The successful applicants will carry out a range of administration tasks, including answering telephone queries, arranging appointments and using the clinical records system accurately and efficiently. This is an important role within the team as you may be the first point of contact with clients, so an excellent approach to customer service is essential.

Previous office experience is desirable, preferably working with members of the public, ideally in a health care environment. Knowledge of SystmOne is desirable but not essential as training will be provided.

Applicants must have the ability to prioritise work and be comfortable with multi-tasking, to demonstrate initiative and work flexibly, and have good IT skills, including knowledge of Microsoft Office packages.

If you are committed to providing high quality patient care, and enjoy working in a fast-paced, ever-changing environment, we look forward to receiving your application.

Please note, we do not accept CVs, application must be submitted through NHS Jobs.

Main duties of the job

To provide an efficient first point of contact to all telephone callers to the service, recording messages accurately, answering a variety of enquiries from internal and external callers and dealing with sensitive and difficult issues in a professional and helpful manner, liaising with other departments as required.

Send emails in accordance with Hampshire and Isle of Wight Healthcare NHS Foundation Trust guidance for sharing patient identifiable data. Distributing emails to team members.

Monitor generic email inbox and action / distribute as required.

Act as first point of contact to all visitors, i.e. health professionals, identifying their requirements and making an appropriate response.

Use computer data bases and spreadsheets to record and report data and email for communications.

To input/update information on Systm1, including any changes to patient details and ensuring information is passed onto all relevant parties.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Portsmouth Civic Offices

Guildhall Square

Portsmouth

Hampshire

PO1 2GJ

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Portsmouth Civic Offices

Guildhall Square

Portsmouth

Hampshire

PO1 2GJ

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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