ERS@Home Administration Lead
The closing date is 30 November 2025
Job summary
Join our dynamic ERS team as an Administration Lead, where your skills will directly support urgent community care helping to prevent hospital admissions and support patients to return home from hospital. You'll be the first point of contact for referrals, liaising with clinicians and multidisciplinary teams to ensure patients receive timely, appropriate support.
This role demands excellent organisation, communication, and IT skills, along with a calm, professional manner. You'll manage sensitive data, coordinate care pathways, and maintain accurate records across systems like Rio and MS Office. Flexibility is key -- we operate Monday to Friday, 08:00--16:00, and you'll help cover absences when needed.
Why work with us? Because your work matters. You'll be part of a compassionate, forward-thinking team that values innovation, relationships, and making a real difference. If you're motivated, detail-oriented, and thrive in a fast-paced environment, we want you on our team.
Main duties of the job
Handling referrals from clinicians
Liaising with health professionals to arrange care plans
Updating patient records on Rio and managing spreadsheets
Taking and passing on accurate messages
Supporting triage staff with admin and secretarial tasks
Producing reports and keeping databases tidy
Organising meetings, training, and supplies
Helping keep the service 'paper light' and efficient
Seek opportunities for continuous improvement and service development
Manage Admin Assistants, and sustainability policies
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
17 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Please note for part time hours the salary will be pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
348-PSE-9704
Job locations
Aerodrome House
Fratergate Business Park, Aerodrome Road
Gosport
Hampshire
PO13 0GY
Fort Southwick
James Callaghan Drive
Fareham
Hampshire
PO17 6AR
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Aerodrome House
Fratergate Business Park, Aerodrome Road
Gosport
Hampshire
PO13 0GY
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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