Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Referral Co-ordinator

The closing date is 23 November 2025

Job summary

We are recruiting for a Referral Coordinator to join our Single Point of Access (SPOA) team on the Isle of Wight.

You will conduct comprehensive patient assessments, provide expert advice, and direct patients to appropriate resources as a key member of the Community Single Point of Access (SPOA) team.

Your role will be to serve as a referral coordinator, executing referral reviews and telephone triage within a collaborative, inter-professional team.

Collaborate with healthcare professionals to deliver high-quality services to clients across a diverse range of community services.

Engage in an integrated service model, delivering multifaceted interventions. Please note that this role may necessitate weekend and bank holiday work on a rotational basis in the future.

Main duties of the job

Serve as the initial point of contact for service users, providing a welcoming and supportive environment.

Function as a personal guide and support for service users throughout their treatment journey.

Advocate for service users, ensuring they are on the correct treatment pathway.

Perform as a key operational communicator between staff and service users, facilitating clear and effective communication.

Promote the active participation of all clinicians and registered staff in delivering services to the service user.

Collaborate closely with Local Authority and other care services to ensure a seamless interface within local care provision.

Coordinate all referrals for community services across the localities, allocating patients to suitable staff members with a priority on Urgent Community Response (UCR) 2-hour patients.

Demonstrate a comprehensive understanding of the Musculoskeletal (MSK) guidelines and pathways to ensure patient onward referral criteria and processes are well understood and implemented.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

10 November 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year Based on full time hours

Contract

Permanent

Working pattern

Part-time

Reference number

348-IOW-9439

Job locations

St. Mary's Hospital (IOW)

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

NVQ3 plus additional training to Diploma level or equivalent through short courses and relevant applied experience.
IT skills for keyboard, and skills with a range of Microsoft Office and other computer applications for writing, presentations, desk top publication, email, and data collation.

Desirable

Health and Social Care foundation Degree

Experience

Essential

Knowledge of nursing and / or physiotherapy / occupational therapy/ speech & language therapy / Community Rapid Response / MSK procedures and practices
Significant experience of working in a relevant health or social care setting
Knowledge and understanding of working with disabled and older people.
Understanding of professional conduct
Health/safety and risk awareness
IT skills

Desirable

Knowledge of the needs of vulnerable people and the range of services available across health and social care to support them.
Understanding of facilitating independence
Knowledge of Stroke Rehabilitation.

Person Specification

Qualifications

Essential

NVQ3 plus additional training to Diploma level or equivalent through short courses and relevant applied experience.
IT skills for keyboard, and skills with a range of Microsoft Office and other computer applications for writing, presentations, desk top publication, email, and data collation.

Desirable

Health and Social Care foundation Degree

Experience

Essential

Knowledge of nursing and / or physiotherapy / occupational therapy/ speech & language therapy / Community Rapid Response / MSK procedures and practices
Significant experience of working in a relevant health or social care setting
Knowledge and understanding of working with disabled and older people.
Understanding of professional conduct
Health/safety and risk awareness
IT skills

Desirable

Knowledge of the needs of vulnerable people and the range of services available across health and social care to support them.
Understanding of facilitating independence
Knowledge of Stroke Rehabilitation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

St. Mary's Hospital (IOW)

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

St. Mary's Hospital (IOW)

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)