Business Support Administrator
The closing date is 16 November 2025
Job summary
We are looking for 3 Business Support Administrators to join our busy teams! These are rewarding roles as part of a large, friendly administration team team! We have openings in our CAMHS department and SPA team.
Single Point of Access (SPA) Team within Children's Therapies is the first point of contact for services across Hampshire, including Speech and Language Therapy, Physiotherapy, and Occupational Therapy. This role involves taking calls, processing referrals, scanning and uploading documents, booking appointments & dealing with queries from service users and the clinical team.
The CAMHS team support children and young people with their mental health. The Business Support team process referrals, make appointments, answer incoming calls and deal with their queries and signposting. The service is divided into three main areas - ADHD, Eating Disorders & CAMHS.
We are also looking for a CAMHS Reception post (Band 2). The role will involve checking people in at reception, support with room bookings, maintenance tickets, ordering stationery, and maintaining IPC standards across the building.
Main duties of the job
*Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy
*Follow agreed processes for dealing with emails on Outlook, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising.
*Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries.
*Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested.
*Provide cover & support during times of absence for the core functioning of the admin team.
*Maintain current office policies & procedures, be actively involved in their development.
*Undertake limited supervision of Band 2 or new staff in absence of the Business Support Team Leader & Business Support Team Manager
*Provide admin support to the Business Support Team Leader to set up & review administration systems/processes as deemed appropriate.
*All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
05 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,465 to £26,598 a year
Contract
Permanent
Working pattern
Full-time
Reference number
348-CFS-9609
Job locations
Adelaide Health Centre, Western Community Centre
William Macleod Way
Southampton
Hampshire
SO16 4XE
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Adelaide Health Centre, Western Community Centre
William Macleod Way
Southampton
Hampshire
SO16 4XE
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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