Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Health Care Support Worker

The closing date is 05 October 2025

Job summary

Are you ready to make a real impact in your community? We are looking for a passionate and proactive Health Care Support Worker to join our Urgent Community Response Team, a fast paced and dynamic service that helps keep people safe at home and out of hospital.

In this hands on role, you will be right where you are needed most, face to face with patients, supporting their recovery and wellbeing. Every day brings new challenges and opportunities to make a genuine difference in someone's life. You will be part of a close knit and supportive team that values compassion, teamwork and high quality care.

What we are looking for is a caring and empathetic individual who thrives on helping others. Someone who can stay calm and focused in a fast moving environment. A strong communicator and team player. Previous experience in healthcare is desirable, but your passion and attitude matter most.

Please note we are unable to offer sponsorship for this role.

Main duties of the job

Maintain excellent communication with patients, relatives and members of the team regarding all aspects of care, demonstrating a variety of communication skills in accordance to patient need.

Maintain clear, concise and legible documentation in accordance to organisational policy.

Communicate on complex and sensitive issues.

Use a range of verbal and non verbal communication tools to communicate complex information effectively with service users, families, colleagues, team members and other agencies to facilitate the delivery of care programmes, to promote effective communication.

Reflect on barriers to communication and use knowledge of different methods to support and improve communication with individuals.

To communicate appropriate information to and from other departments and service areas as required.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

22 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Based on full time hours

Contract

Permanent

Working pattern

Part-time

Reference number

348-MNH-8970

Job locations

Unit 2 Wessex Business Park

Wessex Way, Colden Common

Winchester

Hampshire

SO21 1WP

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Full driving licence required.
Experience working within a health care setting.
Literacy and numeracy at Level 2 (GCSE grades A to C or equivalent).

Desirable

Care certificate, First aid certificate, Community experience

Experience

Desirable

Experience in carrying out clinical skills, for example blood pressure and urinalysis.
Previous experience in group work, such as conducting patient education sessions.
Demonstrates an acceptable level of health knowledge.
Awareness of risk management.
Knowledge of multi agency services and referral processes.
Able to work effectively as part of a team.
Flexible and adaptive approach.
Non judgmental attitude.
Self reflective regarding personal and professional development.
Approachable and person centred in interactions.
Able to secure cooperation of colleagues across agencies.
Capable of working without direct supervision.
Practical experience in a health care setting before, during or after education.
Able to manage a small caseload.
Acts within own limitations and seeks advice from trained staff to recommend or decide on the best course of action.

Person Specification

Qualifications

Essential

Full driving licence required.
Experience working within a health care setting.
Literacy and numeracy at Level 2 (GCSE grades A to C or equivalent).

Desirable

Care certificate, First aid certificate, Community experience

Experience

Desirable

Experience in carrying out clinical skills, for example blood pressure and urinalysis.
Previous experience in group work, such as conducting patient education sessions.
Demonstrates an acceptable level of health knowledge.
Awareness of risk management.
Knowledge of multi agency services and referral processes.
Able to work effectively as part of a team.
Flexible and adaptive approach.
Non judgmental attitude.
Self reflective regarding personal and professional development.
Approachable and person centred in interactions.
Able to secure cooperation of colleagues across agencies.
Capable of working without direct supervision.
Practical experience in a health care setting before, during or after education.
Able to manage a small caseload.
Acts within own limitations and seeks advice from trained staff to recommend or decide on the best course of action.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Unit 2 Wessex Business Park

Wessex Way, Colden Common

Winchester

Hampshire

SO21 1WP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Unit 2 Wessex Business Park

Wessex Way, Colden Common

Winchester

Hampshire

SO21 1WP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)