Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Support Worker

The closing date is 31 August 2025

Job summary

Would you like to work in an integrated Mental Health Recovery team providing mental health services to people with complex mental health problems? If yes, then this Support Worker role could be for you.

You will support and give time to an allocated group of service users in order to promote their Recovery and maintain them in the community environment, helping them to build their own support network.

The successful candidate will support service users to identify their needs and to assist mental health practitioners to assess, plan, implement and evaluate individual care plans.

You will have the individual service users' needs at the fore at all times and use agreed values and skills to underpin their day-to-day work.

Assist the mental health practitioners in administering agreed standards of care to all service users.

Support service users with their social needs, encouraging them to access relevant agencies according to their needs.

You will be responsible for building a rapport with service users which may entail working with them in a setting other than that of the service user's home i.e.: visiting community resources.

Liaise with and communicate with all relevant statutory and voluntary agencies.

To develop a rapport based upon companionship and friendship but within appropriate and transparent boundaries.

Main duties of the job

*Liaise with and communicate with all relevant statutory and voluntary agencies.

*To develop a rapport based upon companionship and friendship but within appropriate and transparent boundaries.

*Answer the telephone and take messages, maintaining confidentiality and referring relevant calls to qualified staff.

*. To help identify early signs of relapse by monitoring the service user's progress, level of functioning and mental state and alert the appropriate staff involved in the service users care.

*Actively participate as necessary in risk assessment and risk management practises, in line with Risk Policy.

*In emergency commence first aid procedure for cardiac arrest, falls, choking and haemorrhage ie: call for help, CPR (Basic Life Support)

*Report all accidents and incidents involving staff, service users or visitors to a qualified member of staff and complete relevant forms as required.

*Attend outpatient appointments and clinical reviews with selected service users as required.

*Encourage and assist service users in leisure, social, recreational and rehabilitation activities.

*To support service users to engage effectively with the agreed care plan and access appropriate services provided on a regular basis.

*Attend regular Team meetings, training sessions and supervision

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

18 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

348-IOW-8480

Job locations

St. Mary's Hospital (IOW)

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Successful applicant must be committed to undertaking educational development appropriate to the role

Desirable

Maintain an up to date awareness of developments in Social and Health Care practice.

Experience

Essential

To work at all times with due regard for personal safety, adhering to Health & Safety requirements of the service.
Responsible for following policies and procedures as defined by the PCT.
An understanding of problems relating to the conditions of mental heath

Person Specification

Qualifications

Essential

Successful applicant must be committed to undertaking educational development appropriate to the role

Desirable

Maintain an up to date awareness of developments in Social and Health Care practice.

Experience

Essential

To work at all times with due regard for personal safety, adhering to Health & Safety requirements of the service.
Responsible for following policies and procedures as defined by the PCT.
An understanding of problems relating to the conditions of mental heath

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

St. Mary's Hospital (IOW)

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

St. Mary's Hospital (IOW)

Parkhurst Road

Newport

Isle of Wight

PO30 5TG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)